Dear Bob, I wanted to thank you and especially Barbara Mullen for her hard work and great personality. I have always bought used cars from private sellers and Barbara made this experience one of ease and pleasure. Her amazing followup and great personal attention has gained you a lifetime customer. I have already put 102 miles on my new to me 2001 Outback and I am smiling every mile I drive it! Thanks again to you for running such an amazing and friendly dealership and of course thanks to Barbara for being not only a stellar salesperson but also an amazing new friend! Have a great weekend and thank you again! Chris

Hi Mr. Alvine, It was a great pleasure to have worked with Mike. He was wonderful and very patient with me. :) I am very happy and will definitely look back to coming there again to purchase another vehicle in the near future. If I have any other friends etc that would like to purchase, I will refer them to the dealership. Thanks so much and have a wonderful week.

Hi Jeff, and thank you again for your assistance in the purchase of my new Legacy. The combination of your excellent salesmanship and the professionalism exhibited at Premier Subaru has made my car purchase (and Pete's) very pleasant experiences………….Jen

Robert, We had a great experience! Your staff was on the "ball", friendly and hassle-free. Your finance manager, I think his name was Rich Johnson was a great guy and it made it "easier" to give you all $31k. Keep up the good work! -Bob

Hello Jeff I was happy to see your email because I was also going to email you to thank you and the staff for the courteous and professional service I received. I normally do not like driving on I 95 but the drive home last night was enjoyable. I am learning the locations for the features and opened the moon roof to enjoy the full moon on my way home from the train station tonight. I liked my 2001 Forester and knew I wanted another when it was time to trade in. I am looking forward to many years driving this car. Thanks again to you and everyone who helped with my purchase!

Hi Bob, Mobil 1 is good. Thanks for your very quick response. I'd travel 3 hours again to buy a car from you guys. You know how to do it. Thanks again. Robert J. Wolf

Hi Bob, We just wanted to thank you for your help and assistance. We're enjoying the car and are looking forward to our drive to Florida. My son, Gregg, will be buying a car next Spring and he will be coming to see you and Barb at that time. Regards, Jill and Kenny Bradford

Hi Jeff, We are very pleased with the new car for our son Brian who is finishing his final year at college. Thanks for getting us into this car in such a timely manner as Brian is driving back to Bucknell in PA today. He was previously driving a 2000 Legacy that we purchased from your Premier Subaru used car center and was set on getting another Subaru. I am confident that Brian is enjoying the new 2010 Legacy Premium. Thanks again for the great customer service that you, Bob and Rich have provided. Regards, David Chew

Hi Mr. Nitkowski, I am really enjoying the Outback and will be back for service! Thank you for all your help and will be glad to recommend you to my friends! Sharon Joslin

Jeff, Thanks for your very nice note. I apologize for not emailing you sooner but just got back to the office after a week away and have been catching up. I want to tell you I LOVE LOVE my new car. I am not kidding I am totally over the moon about it. I love the way it drives, I love the gas mileage, I love just about everything and must say have not enjoyed a new car any more than this one! I have had great comments on it from all my friends including one good friend who is a car lover and said it was a very "sexy" looking car. I thought you might like to share that comment with your team and Subaru as that is not a word usually associated with a Subaru!!! I am one very happy camper!!!! I enjoyed working with you very much and the total experience with Branford Subaru was terrific and am looking forward to seeing all of you often as it looks like we have sold the house and will be in Branford by October full time!! Thanks to you and the team for everything. All we have to get done now is to hope the gov't gets the clunker approved..have you had any of the ones you did approved ??? Keep us posted on that if you would. By the way also wanted to tell you I have noticed Subaru's ads in support of the ASPCA and that really convinced me I picked the right company. Kindest regards, Gretchen

Bob: Last night was the Bluefish outing, thanks to you, and it was a beautiful night. The four of us had dinner at Joe's in Fairfield and had a great time with the Bluefish scoring first. Despite the Southern Maryland Blue Crabs winning 7 to 2, it was an exciting game and a lot of fun. Both Carol and I appreciate your generosity and thoughtfulness. Thanks again. Tom and Carol Keefe

"Congratulations to Dennis Herzog, who traded his GMC Truck for a new 2009 Outback under the Cash for Clunkers progam!"

"Congratulations to Michael and Gail Pappas who traded in their 1987 Oldsmobile Cruiser for a brand new 2009 Subaru Outback!"

"Congratulations to Kyle and Marla Peterson, who traded in their Ford Expedition for a 2010 Subaru Outback!"

"Congratulations to John and Alice Gumpert, who became our first customers to take advantage of the CARS(Car Allowance Rebate System) program, also known as "Cash for Clunkers". They traded in their Nissan Pathfinder for this new 2010 Subaru Forester."

Bob, These, of course, are the comments today about the Bluefish Game last night. We did really enjoy a perfect night at the ballpark! The home team beat Camden 18-9. The same player (Maria remembers the name) hit two Bluefish homeruns driving in 7 runs! His first was high up on the wall in left and the second went clear over the net to the brick wall of the Arena. Lots of action: bunts, doubles, steals, great throws to second, complex double play attempts, dropped balls (by Camden), lots of different pitchers, spirited calls by the umps and a time out caused, not by rain, but by an electrical outage! And all of it right there in front of us without anybody’s head in the way! Those seats, Section 10, Row A, are the best…between the visitor’s dugout and home, right behind the next batter up! The game wasn’t over ‘til 11:00! I was the fortunate person to win these 4 tickets at the raffle among participants of the new owners’ session Tuesday evening, June 2nd. Thank you! Regards, Don p.s. They ran your add during the middle of the game…and if I’m not mistaken, mentioned the complimentary seats.

Hi Bob, Great job done by all at your dealership again. Keep up the great work. Brian M. Giffen

Hello Rich - Just a quick note to express how satisfied and impressed we are with your service. Specifically, we felt very 'taken care of' with the folders you prepared.. The trip to DVM when very smoothly and the car is meeting our expectations.... So, thank you very much for the excellent service (and product) Sincerely, Tim and Heidi

Hi “Folks”, Amy did a great job of handling a credit card dispute. I wish I had called her fist instead of my bank, BB&T. Telephone manners are almost a lost art, but Amy still has them, she was not only pleasant but she laughed at my “questionable” sense of humor. Please take Amy out for a really great lunch for me, but keep her away from the “grits” however. Bill Ellis Greensboro, NC

Hey Bob, it's been a busy few weeks since my wife Mabel and I bought a Forester limited through Premier Subaru. Just wanted to say that we dealt solely with Don there and he basically changed our lives! His nature was so warm and friendly, that we instantly knew he could be trusted. The whole car buying experience changed for us at that point (prior dealers didn't have that friendly WOW factor). Never pressuring or bombarding us with words but listening and pleasantly discussing. He was absolutely great, and a deal breaker for us. Mabel and I are big on customer service, and he could do no better. Also whimsically funny, which came through later on. I hope you could extend to him a job well done or sincere thank you from us. He went far and beyond the call of duty, this being after 8pm! This reflected extremely well on Premier. Because of this wonderful experience, we are constantly selling you guys to our peers. Mabel and I see ourselves as lifelong loyal PS fans and intend to come back often as our young family grows. Thank you so very much. With Warm Regards, James

Bob, This is Al Romeo--------thank you so very much..........we are thrilled with both of our Subaru...........the Forester and the Legacy..........Jeff Irzyk was excellent - and all the nice things you helped us out with with our trade-ins we also greatly appreciated........nothing but the highest marks for everyone at Premier. AL ROMEO

Re: Service done to 2002 Outback on April 13 (customer number 650296) Attention: Bob Alvine and Gary Christiansen, I wasn’t able to personally thank the technician who worked on my car yesterday, so I’m hoping you will convey my thanks to him. As a recap, my car was due for its 60,000 mile check-up and I live in Danbury which is 1 hr 10 min away from your office. When I go there, I’m pretty much “stuck” there on that side of Connecticut, so I appreciated the use of the loaner car. But yesterday, there seemed to be an unexpected delay and uncertainty as to whether my car would be ready by the end of the day which would have meant that I’d have to take the loaner car overnight Monday and return Tuesday morning. Not a huge deal, but here is where I would like to extend my appreciation. The technician worked on my car all day and stayed until after 6PM and was able to finish all the necessary work so I wouldn’t have to come back. And then even arranged to wash the car, which I wasn’t even expecting due to the lateness! I don’t know much about mechanical issues, but I understand that the issue with my car was fairly complicated and probably wasn’t an easy job to fix and was obviously time-consuming. When people ask me why I drive such a distance to have service done at your facility, it’s because I have complete confidence in you and I appreciate the great customer service and the fact that you are willing to go the “extra mile” with all transactions and arrange discounts whenever possible. It does not go unnoticed! So, I would really appreciate it if you could please thank the technician(s) who took care of my car yesterday (Victor? Denis? – I’m not sure). Also thanks to Angela (?) who stayed late as well. You have a wonderful team there. Sincerely, Ali Minasian

Thanks for the email, Robert! So far we have been extremely happy with our Subaru! Originally, we were just "browsing" for new cars a couple weeks ago because the lease on our Jeep Grand Cherokee was ending. Donald Jones showed us what Premier had to offer, and seemed to be extremely knowledgeable about the cars, so we felt comfortable enough to make our purchase! I have personally been an avid Jeep fan for a number of years, having owned or leased 5 different Jeeps throughout the past. Although our currently leased 2006 Grand Cherokee is a nice vehicle, we got pretty discouraged when we brought the Jeep to the dealer (Executive Jeep) for an oil change, and we walked out with a $400 bill for new rotors - on a car with 28000 miles! They did, however, fix some transmission leaks free of charge, as that was still under warranty. Why a car with 28000 miles would have transmission leaks - I don't know. I've never had issues like this with other Jeeps I've owned, and questioned the dealer about these issues on a relatively new car (that has been "babied"). Not to mention, I've always thought of Jeeps to be rugged vehicles! I can imagine what would happen if we actually used it off road! We won't be going back to Executive Jeep! As you can see I am pretty loyal when it comes to vehicles I like, so we will be back to Premier provided our Subaru treats us well! Being a customer support manager myself, I know the value of good support So far our experience with Premier Subaru (and Don Jones!)has been extremely pleasant, and we have heard good things from other Premier customers, so we plan on coming back when my 98 Honda Civic finally gives up the ghost! Thanks again! Regards John Lindberg Manager, Technical Support

Hi Bob, Thank you for your email. I love my new Subaru! While looking for a new car, I had working relationships with 4 other dealerships, and you were, by far, the most professional. My experience with Premier was very positive. Thank you. Best, Kristin

Hi Bob, Thank you for your email. I love my new Subaru! While looking for a new car, I had working relationships with 4 other dealerships, and you were, by far, the most professional. My experience with Premier was very positive. Thank you. Best, Kristin

Mike, I have been so busy driving around in my Tribeca and haven't had a chance to return your follow up call:-) I absolutely love it...what a ride! Thanks again to you, Bob & Rich for making my car buying experience a pleasure from the moment I walked through Premier Subaru's doors. It made my decision to become a Subaru owner very easy. Best regards, Connie Fitch

Bob, Just had to let you know that once again the Premier Subaru Service Dept. came to our rescue. Because this was not the first time, we wanted to let you know that on several occasions, we have experienced some minor problems with any one of our 3 vehicles that we purchased from your dealership. Even on short notice, they made accomodations to see our vehicles, diagnose the problems, and correct them. Several times, the problems were so minor (though not to us) that there was no charge. We appreciate this attention and help and wanted to let you know how we appreciate the people in the service department. As we have told you many times, we have never dealt with a dealership like Premier. You can count on us to come back when we are ready for new vehicles and to let people know how satisfied we have been since our first purchase in 1993.

Mr. Alvine, I have to tell you, I never respond to this stuff, participate in surveys (like I did with yours), am not a push over when it comes customer service and support. But, if I ran a dealership, this is exactly the way I'd want to grow my business. Your people follow up and as long as they follow through, you've got it made. I mean, I didn't buy a Lexus or a Porsche, but your guys respond like I did. I'll be setting up a service appointment with Dennis' group shortly, as my travel schedule allows.

Bob, Just picked up a 2009 Tribeca this morning. This transaction was the most pleasant purchasing experience we have ever had. Joe, Mike and Rich were the nicest,friendliest, most courteous, most professional people we have ever met in the car business. It is obvious your's is a dealership who knows how to treat a customer. Thanks for the great service. Good luck in 2009.

Hi Barbara, Thank you so much for all your help in getting me the car of my dreams. It's a thrill driving it and I now actually look forward to my commute every day. It was an absolute pleasure to do business with you and Premiere Subaru and I will be sure to recommend it to all of my friends. Many thanks, -Kirill

Dear Mr. Alvine: Thank you for taking the time to send me a follow-up. My experience (so far) with your team at Premier has been a positive one. Keep up the good work. Sincerely, Brian

To the Premier team, My car was delivered this morning in perfect condition. After sorting some paperwork at the DMV she made a quick trip to the grocery store. What a great car. Thanks for all of your help. I've added positive feedback for you at the subaruforester.org forum. I'm not the first to do so which is not surprising. http://www.subaruforester.org/vbulletin/f86/premier-subaru-branford-ct-37033/ Regards, Allen Flickinger

I was in the shop this morning to have a warranty parts replaced. I've been to the shop now four or five times in the last six months for 30,000 service, oil changes and whatnot. I've purchased a couple of accessories from parts. I have been treated so well by your service department as well as the guys in parts that I'm having a hard time wording praise for all the folks in both departments. I can not forget to mention Stanley and the fine work he does making me feel valuable as a customer. Keep up the good work!!!!

I love my new Forester. You have a great team as I have worked with Ed Cannell, Rich Johnson, and Adam Arsenault. They were all very professional, courteous, and extremely helpful. You should be proud of all three of them. Give them my regards. Morris Gross

Hi Bob, Thank you for the wonderful service that I received while purchasing my new Forester. I really appreciate the dedication that you and your staff have to your customers. While at Premier, my father and I were made to feel comfortable and reassured that all of our questions were addressed. Your attention to customer service is one of the many reasons that I decided to purchase another car from your dealership. Thank you, Ann

Hi Jeff, Just a quick email to let you know how much I really like the Subaru. I've gotten so many compliments on the car....especially the color. It's a great car and I'm really enjoying it. I want to Thank You for your assistance in "Our" purchase and to let you know it was a pleasure dealing with you and the entire staff at Premier Subaru. It was a good experience. I even received a call on Wednesday, wishing us a Happy Thanksgiving and as I got the call I had just passed your facility on my way back home....that was very nice. Again....Thank You It was a pleasure....glad I decided to keep my business in Branford Regards, Lynda Baldwin

Hi, Jeff, Nice to hear from you. I will definitely come back to you next time I need a new Subaru. I have not forgotten the courteous and friendly welcome you extended to me, nor the extraordinary follow-through you have given over the past two years. Your Service Department was similarly excellent, friendly and professional. Yours is simply the best dealership I have ever encountered and when I hear Bob Alvine's radio spots or Imus extolling your virtues it never fails to elicit a knowing smile from me. My congratulations and best wishes to you and Mr. Alvine. You do business right! Happy Holidays to you. Don

Robert : We are 100% satisfied and you run a great dealership. Both Stanley and Rich were a pleasure to work with.

Hi Bob...It was good to see you last week! We love our Forester and the service we received from Premiere Subaru! Thank you so much for the free oil card and for letting us write a personal check for the down payment! That saved me about a 1/2 hour of standing in line at the bank etc. which I appreciated very much!! Barbara and Rich were so great to work with and the entire car buying experience could not have been friendlier, easier, more professional or more hassle free!!! I will use my big mouth to spread the word :)!!! Thank you so much!!!

Life has been hectic but I wanted to let you know I love my Subaru! I want to thank you I truly appreciate your help, time and knowledge you directed towards me helping me make the descion I made. Thank you!! Kim

Good Morning Ron and I were very impressed with the professionalism of all of the people who helped us with our purchase. I am very happy with my Outback and receive compliments daily. Everyone who knows Subaru's tells me that I will love it and how great it will be in the winter. Since performance in the snow is one of the primary reasons I chose an Outback, I am happy to hear all of the great feedback and hope to find it true in my case also. I am also happy with the gas mileage, which is averaging over 27 mpg so far. The ride is very smooth and comfortable. Thanks so much for the follow up! Carla

Good morning, Mr Alvine.Yesterday we brought our '05 Forester in for the 37500mi service.As always,it was a very positive experience!!Gary C and the Service Dept staff are friendly,courteous and very professional.I always look forward to our service appointments because they take such good care of our Forester. You made the experience even more positive by greeting my wife and I,personally,in the waiting lounge. Keep up the good work, You're a "class act" Alfred Esposito

Hi Bob I have Foresters that i think are great . I have purchased 3 subaru from premier in the last 3 years . I just wanted to give Dennis in service praise-- I was having rear brake noise from my 06 forester and he authorized replacing the rear pads and drums last week .. Presto no more noise Ps casper the maltese says hi. Well i will probably see you when i bring in on of my Foresters in for its next oil change in Sept. Alec Glickman

Dear Mr. Alvine, It was a pleasure to have worked with Adam in the puchase of my 2009 Subaru Legacy Special Edition from Premier Subaru. Adam was quite knowledgeable, and very very helpful in answering my many questions prior to my purchase. I absolutely love my new car!!! Everything about my new Legacy is perfect, and I know that I will enjoy driving my car for many years to come. As this is my fourth Subaru vehicle, I know that I will certainly stay with Subaru for any purchase I may make in the future. I look forward to a long-term relationship with Premier Subaru, and thank you for your expert service. Kind regards, Donna Ferrigno

Robert hello my name is Rafi Zvili and I am from Israel. I want to praise your worker Mr. Dave Harger. he served me over expection. he was very nice, polite even though my english isn't so well. he did is best that I will get all the accessories in time even though that he didn't have all of them in stock.I think your lucky that you have a worker like him that know to give the cleint the best service that I can imagine. So once again thank's for your good service. Rafi Zvili

Dear Edward, Once again we would like to thank you. You are a professional seller :) All the best for Premier Subaru from Poland. Thanks & Regards Lukasz and Adam Porada

Hi, Robert, It's really a great experience for shopping at premier, Thanks again to Chris and you. I went to some other Subaru dealers around Monroe area (the milford and danbury) before bought my Subaru Outback 2.5i from your premier. Compare to your office with the other two, I think your office is really the top notch one. I think if we decide to change my wife's car to Subaru in future or if any of my friends intend to buy one Subaru, I will recommend your office instead of the other two. (Just tell them don't waste time...) In milford and danbury, they just did it in the "traditional way", they gave us some price, then walked away for a while (at least ten minutes.), seemed they were quiet busy or pretended that they were negotiating the prices for me. I think those kinds of strategies may work for the other customer, but not me. That's why after the left us alone a couple of times, I left their office without any hesitate. I think I know this kind of tricky things, that's why I hate they played those kinds of games with me. In your office, everything went so smoothly and turned out great, only in a couple of minutes we reached agreement and there's no such kind of games… Ming.

Thanks for making my car leasing and car pick up experience very enjoyable. Kenneth

Hi, Chris, I really enjoying my new car. Premier sure does follow up. I still haven't figured out the transmission but haven't needed to so far. I don't know if you are aware of Costco's car sales program. They have brochures and advertising at all of their stores claiming you get a Costco discount from the dealers they recommend. I just wanted to let you know that I've recommended to Costco that they dump the Subaru dealer they now have and recommended Premier Subaru. I had a very bad experience trying to buy a new car from their recommended dealer. The salesman lied, screamed at my daughter when she questioned the condition of the car they were offering and was generally the most obnoxious of people. I reported this to Subaru of America, as well as Costco, because Costco is recommending that dealer in all of their brochures. Costco immediately called me and wanted to know exactly what happened. I told them of my bad experience and how different things were at Premier Subaru and suggested they change dealers. I'm only one person, but I'm sure this behavior is not new with them. The empty showroom should have been a clue. I hope this leads to more customers for you. Regards, Muriel Magda

Good morning Robert, The family and I had a great buying experience at your dealership. How often can anyone say that about buying a vehicle? I'm sure you are proud of your staff. If I were starting a business I would have a good idea on where to go for recruitment. It's really tough to sit here and write this email without signaling out the one person who really went above and beyond. Jeff,Joe,Rich and Brian were just outstanding. Joe, was the guy who fielded my initial call. The only way to explain how he treated us is that we piled the kids into the Ford expedition and drove 133 miles to your dealership. Enough said! Rich, this is the one individual that I would probably get rid off. (damn yankees fan). Joking aside, he was pleasant to work with and one of the best financial guys that we have come across in a lot of years. A true great asset to your team. Jeff, the follow up phone calls and emails were unexpected from him. What really stood out was that he was sincere in what he had to say and how he responded to some adversity we had after we returned home with the vehicle. A local dealer claimed that the front end tie rods were defective. Jeff followed up with your service manager and got back to us in a timely manner with what actions that we should pursue. We ended up taking the truck to a respected mechanic and he gave it a clean bill of health. Great truck he said! Brian, he kept his finger on the pulse the whole time. He made sure the transaction was going to be a smooth and painless one. He also followed up on the "post emails" after we arrived back home. I'm done filling up your time with this email. No more rambling at the keyboard. You should be proud of your "TEAM" and I know that you are. Thank you for making our buying experience a pleasant one. Have a great summer! Bob and the family.

Thanks, Dave We'd never go anywhere else than Premier! :-)

Dear Mr. Alvine- I need to write this note to you to tell you how completely satisfied we are with the sales force at Premier. We had a great experience with them last Septemeber 2007 when we bought a pre-owned Forester and when we were looking for a car for my daughter this Spring we checked your website first. Not only are your prices fair, but we have such great confidence that we are getting a superior car that we bought a 1998 Forester for Rachel. Our salesman, Pete Carletti, could not have been better. He is very easy to do business with and was a good listener, something rare in many sales personnel! He heard exactly our concerns that we get a safe car for our 20 yo driver. He also went out of his way to discuss other car options for me as I was interested in getting a Subaru sedan for myself. I was so happy that he talked to ME and did not direct all his comments to my husband as many car salesmen do when they assume that all I care about is the color of the car! Joe Sansone is also a gem. He is always fair and direct-no smooze. He knows that we are there to do business and responds to all our inquiries with clear answers. He made the deal with the new Impreza happen for us- both by giving us a fair trade-in price on our Jetta and a good price on the 2008 car. Last but not least, the finance people are top notch. Both Stan and Rich are fabulous. We have found that Rich has always been a real gentleman in all his dealings with us. As your "money-man" you could not have found a better person. He got us a great loan, told us all about the payment options and warranties and helped us select the one that was best for us. When we drove out of Premier we felt we had bought the best cars for the right price. We would not hesitate to call and speak to anyone of the people we dealt with, knowing that they are honorable in all their transactions. Next year we will be in to buy a car for my son. Then, we will be an all Premier Subaru family! Sincerely- Geri Spollett

I just wanted to drop you a line and thank you for helping take care of my Audi A4. Rebecca and I are very happy with you and all of your employees. We have purchased a couple of vehicles from you and we have recommended several people to your dealership. A few of them have purchased vehicles from you. We do not believe we will ever purchase from another dealership. I would like to add that Joe, Rich, and Biagio are wonderful people, please to not lose these huge assets to your company. Banford is a bit of a ride from New Britain, but the trip is always worth it. We would like to thank you and everyone that we have worked with at your dealership for all of your great help. Michael PS I wish you could get my father a new chevy impala because I would like him to experience the difference and professionalism that is your dealership. He needs a new car badly and my mother wants only a new impala.

It was a pleasure to do business with your organization. After 1 week I can say I am very happy with my decision to purchase an Outback and feel that the entire transaction was handled very professionally by Jeff Irczyk. He was able to capably answer all my questions and without pressure allow me to make my decision. I would certainly recommend him to friends. Susan Ortoleva

Hi, Chris, You're very welcome. I love this car. I really appreciate your patience in helping me return my rental car. It was above and beyond. I'm so glad I finally found Premier Subaru. I visited several nearby Subaru dealers and found them to be so horrible I was about to change to Honda or Toyota. One salesman screamed at my daughter because she "dared" to question all the scratches on the car and the fact that it was not clean. He told her to keep quiet. He said he would not talk to her. Another ordered me to buy the car he wanted to sell, regardless of what I wanted...and on and on and on. When Premier tried to get me the car I wanted and presented it clean and nice, it was a welcome change. I will be following up with Subaru of America. Regards, Muriel Magda

Hi Chris, And thanks to you, personally, and the Subaru dealership. It was and will be, I'm sure, the best move I've ever made in cars. Best, JOHN and PAT

Stanley, I just recd the cheese packages. Wow! Thank you. I love the new cars. Both are significant improvements over my two older models. Better driving, better comfort, better gas mileage, better power curve. You and premier are superior subaru people! Richard

Jeff, I just wanted to say I was extremely pleased with the service that you and the staff at Premier Subaru provided for me in regards to purchasing my new vehicle. What impressed me the most was the fact that I was promised that your dealership would beat the competition's price and you did that I truly enjoy driving my WRX and I have recommended your dealership to several people. I trust that the service provided in the future will continue to be excellent. Thank you, Eric Fuller.

John, Thank you for all your help with the purchase of my Mother's car. She is so pleased with it. Mother told me yesterday that she had received the survey and I will help her with it when I go to her house. She thinks I should get some reward from Subaru for bringing her there! Hope you are around when I come in next year to get my new Subaru. She is the third person I have sent to Premier. I have always been pleased with the service and family oriented feeling I get when I take my car in to be serviced. Sorry it took me so long to get back to you but I have been away. Marie

Hi Bob Just wanted to say thank you so much ! I love the CAR! It is perfect for me. My dad seems to be driving it more then me, i can't pry it away from him! He has taken everyone we know for a ride and is being your number one salesman. He may have sold 4 or 5 already! anyway thanks again for everything! happy monday best, Elke

Good morning Dennis, we look forward to many years of a good relationship between Premier Subaru & and our family. Thanks for the information, we are probably one of those families that will do business with Premier Subaru on a Saturday. Have a great day ! Christopher

You guys are GREAT - your attention to detail is impeccable! You are HIGH on our list of recommendations. Jane "We will not be remembered by our words, but by our kind deeds." (Unknown)

Hello Jeff, Thanks for your message.My experience at your dealership was definitely the best I have ever had in my life. It was a pleasure speaking with you and your associates. I will be referring several family members to you. Leasing the Forrester is probably the best "automotive" decision I have ever made. Thanks for all your help. Best regards, Ray Nuzzo

Dear Subaru Owners, In September last year we were visiting friends in Wellington ,Florida in your beautiful country when we purchased covers for the rear bumpers of our cars ,by mail order on my friends credit card and brought them back to South Africa with us. As you can see we have two Subaru's that we would not change for any other make of car.The blue one has done 200,000 kilometers and is as good as new.My wife drives the turbo to save me getting speeding fines !.We live in Benoni near Johannesburg which is where Oscar Winner Charlize Theron was born. Please put us on your mailing list and remove Armando Castillo who has been kind enough to forward the newsletter to us. Regards Andre and Ruth Oosthuizen

Bob....quick note of the thanks for the help on Brandy's new Forester. Your courtesy is always second to none. We both thank you!

Dear Mr Alvine, I think you and all the workers I have come in contact with have been absolutely wonderful, thoughtful, and informative. The big test for me is the service dept which I think is the glue to any car dealership. They can make or break a future sale. I love my new car, and feel so lucky to be the owner of my dream car. Thanks for the email Nora Masella

Thanks Bob I was glad to give you the business. I really do like your dealership. I see no reason why I wouldn't respond in any other way than "100 percent satisfied" in regards to any question on the survey. Have a nice day. I look forward to seeing you soon. Jay James Network Account Executive

You guys are unbelievable; thanks, Bob! :-)

Hi Kim, Thanks again for delivering the car last night. You are definitely up for "Car Salesperson of the Year!" It was quite awesome. Mary loves it, and so do the rest of it. Best wishes, and Happy Holidays, George

Dear Jeff, Thank you so much for sending me a birthday email. It really put a smile on my face. That was so thoughtful of you. I really am loving my car.Made the right choice. Tell everyone we said hello,and we hope your all doing well. Thanks again, Cathy Esposito

To your service dept. I was on my way to New Haven yesterday with my middle daughter to pick something up at Lowes. I picked up a screw in my tire and started losing air on the highway. I was going to try to stop in at Town Fair but I know it would have taken a long time and their “waiting room” isn’t that kid friendly. Instead I figured I’d call Gary and see if he could fix the tire on my Tahoe. He said bring it in. I did. I took my daughter to Dunkin Donuts, had a donut, and as I was walking back I saw Johnny bringing out my just washed truck. Couldn’t have worked out better. This all took place without my emphasizing how I was in a rush and had a lot to do (which seems like always nowadays). Please thank Gary, Dennis, Johnny and whoever the tech was (Maybe Don?) again for me. Another great experience at Premier. Patrick

Bob just to let you know , that my wife picked up a bolt in her tire . Fully expecting to pay for the repair , I was told no charge to have a plug put in the tire . This is why we purchased three cars from your Dealership . You have the best service and sales department in CT!

Hello Robert - Thank you very much for all your help! I am very pleased with the way you helped me and handled all aspects of my purchasing the Toyota Rav4. You are an asset to Premier Subaru!! Best, Maggie Goldbach

Hello Robert - Thank you very much for all your help! I am very pleased with the way you helped me and handled all aspects of my purchasing the Toyota Rav4. You are an asset to Premier Subaru!! Best, Maggie Goldbach

Good Evening George, I hope this email finds you well. I wanted to let you know about my car delivery experience with Premier Subaru in Branford, CT. The owner, Bob Alvine, the sales representative that delivered my car, Rich Johnson, and the staff were fantastic. Premier Subaru provided friendly, courteous, and professional service and truly made me feel like a valuable customer. I would certainly recommend Premiere Subaru to friends and family, and hope that BI continues to be affiliated with this dealership. Kind Regards, Joanna Brooks

It was a pleasure working with you and the staff at Premier Subaru and I know that will get my car serviced and in way future, come back and purchase another subaru. Thank you once again. David Reinhart

Dear Bob, In addition to loving my Subaru Outback I love your courteous and effcient team. I recently brought my car in for service and my car was back same day, running beautifuly and complete with a hand wash! This is my second vehicle purchased from your dealership and certainly not my last! Cheers, Marissa Kaempffer

Good Morning Bob, A month and a bit had passes since I leased my Subaru from your dealership and I would like to THANK YOU for a wonderful experience I had working with your FIVE STAR crew. Thank you for your follow up letters and best wishes. Best regards to Brian D and Rich J. Have a very good day Judith E. Fenyo

Bob, Please convey our thanks and admiration to you and your entire staff for the service Sally and I received when we purchased our new Subaru. From the moment we walked in on the weekend to when we picked the car up last night, we were treated with courtesy and professionalism that I have never seen at another car dealership. Keep up the good work. Rich and Barb took us step by step in the process and made sure we understood everything. Stan also was a big help on Saturday. Give them a pat on the back for us. Again, thanks for everything. Bill

Jeff, Thanks for thinking of us! The Oldsmobile is fine! It gets reasonable gas mileage and we like driving it. We will definitely consider your dealership when we decide to purchase another vehicle. Thanks, Dale

Pete, We really appreciated working with you -- your were extremely helpful and courteous, and we enjoyed giving you and Premier Subaru our business. All the best to you, Anthony

Hello Robert, Thank you for your follow-up email. The entire staff that assisted me with the purchase of the car were all very informative, professional and especially sincere about my inquiry. At no time did I feel like I was overlooked, and everyone gave me their complete attention. I went to two other dealers before I visited Premier and I was very impressed with the service. I would also like to praise Brian Iaguessa. Brian was very friendly and explained everything for me in detail. I especially appreciated his input in deciding which accessories I wanted to include with the car. Unlike salesmen from the other dealers, Brian was straight to the point and was sincere about getting my business. Thank you, Lanoi Southiseng

Hi Brian, You are very welcome. If it all were not true we/I would not have returned the survey with those remarks. We LOVE our forester and are very HAPPY with it. I am a little tempted to trade in my Saturn for a 2007 Legacy. I am a shopper, I know that the best prices and deals are in July-early Sept., it is something I will keep that in mind for next year. Our best to you. Cynthia and Ron

Dear Jeff, Thank you again for all your help with the lease. As you know, when you're looking at a commitment, like a home or car, it can be pretty daunting. I think one tends to remember the people involved in that process. You made it all go pretty smoothly and I appreciate that very much. Thanks again. Best, Lori Mack

Just wanted to tell you that I am loving driving my vehicle, no problems. It was very easy to buy from you, went to lots of dealers beforehand and was a miserable experience, you made it a pleasant experience. Will recommend you if I know of anyone looking for a vehicle. Thanks again, Melissa

Hi Jeff I am very happy with my car. I am sorry I do not know anyone who is interested in a new car right now. I wanted to share an experience I had. I was on call and required to go into the hospital a few months ago. I was returning home around 2 AM and it was pouring rain. I was on the Q bridge with poor visibility. I started to hydroplane into the direction of the cement guardrail. I remember what you said about when in the snow take your foot off the gas and the wheels will align themselves. Well I gave it a shot in the rain and the car corrected itself . I did not hit the guard rail. Once over the bridge I had to pull over because there was then no visibility. I tell everyone now how great my car is in the rain and I feel it may have saved my life that night. Thank you Cathie Glidden

Dear Mr. Alvine, I was on my way to my daughter's house in Killington, Conn. on July 24, in my 1999 Outback Suburu on Route 95, when I felt a thumping noise from my front tire. As I was not far from your dealership I limped about 20 miles an hour to your place. I was immediately given a friendly and fast inspection of my car. In about 1/2 an hour your rep. Gary Christiansen told us that our left front wheel was loose and that's what was making that noise. He also told us about a transmission fluid leaking filter. He advised us to have this taken care of, which we did, The reason that I am writing to you is that I was very impressed with your service, your service advisor (Gary) as well the complete honesty given to me . He could have told me anything and I would have bought it and paid whatever he asked as I was totally away from home and my own dealer. It is so nice to know that integrity is still around in the business world of autos. I am sure if I had gone to a service station on Route 95, I would have never received the attention and honesty that was found at your establishment. The charge was reasonable and it was done quickly and efficiently. To add to my surprise, my car was hand washed at no charge. Not many dealerships in modest price range cars offer this reward. All in all, what could have been a miserable trip, turned out to be just a minor inconvenience. THANK YOU AND YOUR STAFF FOR A JOB WELL DONE. I am also going to write to your Suburu Headquarters to let them know that they have an outstanding dealer in Branford. Thank you once again. Sincerely, Joe De Simon

Dear Bob, We wanted to take a minute to thank Brian, Jeff and you for an exceptional car buying experience. Our Subaru Forester purchase was a great value and in addition we were treated with kindness, respect and integrity. Thank you very much. Ron and Cynthia Remy

Hi, Jeff, The attentiveness of you and the Premier team over this past year has been nothing short of miraculous. Thank you for being true to your word and assurance that service at Premier is more than just a slogan and customers DO matter to you. You have a customer for life in me.....would not consider ever using another dealer. I hope the past year has gone well for you personally...you were and have been great to deal with. Please give my regards to Mr. Alvine and the "business guys." Best regards, Don

I enjoyed your article on "value". Premier Subaru definitely has proven themselves a dealership and service company that goes beyond the call. I have just finished my first year with a Subaru, and am so happy I purchased it. Especially since I decided to move to Maine six months later and had no trouble driving in the snow! Funny how I notice there are alot of Subaru's in Maine! Life is good here. Caroline Fazekas

Dear Bob, I am writing to comment on the wonderful service my husband and I have received at Premier Subaru. We are always granted an appointment that is convenient for us, the pricing is fair, and we never feel pressured to add unneeded service to our car. The people who work at your dealership are always friendly, professional, and courteous. We are very happy to have made the switch and wanted to let you know how great we think you guys are doing. Thank you, Doug and Sarah MacLeod

Dear Dennis: I would like to thank you and your staff once again for the excellent repair service that you had performed on my car last Monday. The fact that you assisted me with the towing company to enable me to have my car towed from West haven to your dealership that morning was a huge relief to me. All of the people I had talked with who assisted with getting my car repaired and back on the road were fasntastic! I gathered a great deal of knowledge from yourself and Charlie Miller about my car's airconditioner's rotation sensor as well as the updated engine spec;s, warranty's and overall performance of the Subaru with the 4 cylinder,175 Liter engine. Furthering our conversation about the rotation sensor for my car's airconditioning compressor, part number: 7311OAE040, the fact that this part can be acquired and replaced without replacing the entire compressor has gotten me curious as to what the part number is, the cost of the part and the labor cost to replace it. Would you kindly send me this information for my file. Thank You! Best Regards, Edward PS.By the way tell Cheryl Fleischer that I expect two free cups of coffe the next time I come by. Lol.

Hi Luigi, Hope things are going well for you! We are enjoying the car and the 27MPG advantage over our old Jeep. We'll probably be in for service. Thanks, Diane

Hello Mr. Alvine, I want to assure you we are 100% satisfied with our Subaru. I feel very proud to have done business with you folk, and want to thank you all very much for making the deal possible. I am sure it is not every day someone buys, returns that vehicle and buys again. So thank you, and thanks to John Dougherty for making the purchase possible. Sincerely, Joe Bouchard Chris Bouchard

Dear Bob, I will be showing my car to friends tomorrow in the Derby area who maybe interested in Subaru for their next vehicle. I will stress the importance of doing Subaru the PREMIER WAY the other dealers maybe good but they are not PREMIER! Thank you, Darren

Dear Mr. Alvine, My husband and I could not have been more satisfied with the purchase of our two Foresters in February. Our salesperson Stanley was very knowledgeable and helpful in our decision making process. He showed us exactly what we were looking for. We bought our first Forester, an '04, from Stanley on a Thursday, and when our other car died the next Monday, there was no doubt in our mind that we wanted another Subaru, and by the end of the week, we had another Forester. Stanley came through for us again! We look forward to doing business with Stanley and Rich Johnson in the future...Best Regards! Katy and Chris Blanchette

I love my new car. It's great. I also want to thank you about getting that license plate for me. It's weird, but I would have been disappointed if I didn't get that number. You went the extra mile for me. Nancy Hannen

Thanks Brian, When I came in the first time about a week ago I was just comparative shopping. I was actually planning on buying my car from another dealer. However your follow up and great customer service got you the deal. Keep up the good work! Jim Dinehart

Bob, You can be assured that I will rate everything as excellent. Subaru deserves to know what a great dealership you run. Everyone was very nice and helpful. The car is great. Sue

Stanley, It was a pleasure doing business with you and your wonderful staff at Premier Subaru. I can assure you that we will be back when Steve is ready for his next Subaru! Thanks again! Jane Putnam

Hi Stanley, I was just in a week or so ago for my 15,000 mile service (!). Your service department is terrific. By the way, thanks for the birthday messages. I guess all you guys are pretty terrific. I've already been talking up Premier with anyone I know looking for a car; it's simply the best. Take care. Tom Zingarelli

Brian, On behalf of my mother in law, Maria Scinto, we would like to thank you for making the purchase of her new car, a pleasurable event....something we have rarely seen before. I will continue to spread the word at what a great place Premier Subaru is to do business. Oh by the way, I just saw the newest commercial and I did see you! So I guess I need your autograph now as well. Thanks again, Kathy Scinto

I truly appreciate your follow up. It is rare that once the sale is complete, for the organization to follow up. So far my experience with Premier has been excellent. I would have liked a "better deal" (wouldn't everybody) but the car has proven to be everything that it was expected to be and told that it would be. Your staff starting with the sales group and through service have all been great. Rich in your business office was very complete and accommodating and your parts and service group have been very helpful and responsive. Your organization came highly recommended by my neighbor who has always had and continues to have Subaru's from Premier. The neighborhood looks like a Subaru parking lot. Thanks again.

Bob: My daughter has raved about the quality of the service you and your employees have provided for her. Both of us are very impressed with how well Premier is run, though this is no surprise to me knowing where you got part of your education. Thanks so much for how supportive you have been of her during her visits to Premier. With best wishes, Steve

Bob, Thanks for asking. Love the car, very happy. Can't wait for the snow to really test the AWD. Performance is great and it helps me keep my sanity on the long ride to work. Very happy with your service dept. too. Just ONE! See you soon, Pete Ventres

Thank you for the follow up. The integrity and professionalism of your staff is is the reason I returned to your dealership to purchase the L.L. Outback. Brian Iaguessa was informative and patient with my indecision during multiple car shopping visits. Richard Johnson in finance was also very efficient and professional in processing the paperwork. I look forward to recommending others to your dealership. Regards Ed Pavelko

Wow, folks. I never equated car dealerships with this level of human thoughtfulness and caring. Now I know, you really are a great bunch at Premier. Thank you, you've definitely earned a return trip from my family in the future. And you've proven that you realize the business isn't the important thing in life. With thanks to Barb for her card as well. Jeff Higgins

Thank you Bob! I LOVE my new Forester and the experience this time around was superb! Thank you ALL! I will be happy to fill out the survey and please convey my personal thanks to Ken Thomas, Joe, and Rich plus Jeff who advised me to check out the used cars as well.

Warren- Thank you for your nice e-mail. I have moved out of state, and unfortunately will no longer utilize your services. I have already checked into the nearest Subaru dealer by me, and they do not hold a candle to the facility all of you provide at Premier. I can honestly say my short dealings with everyone there were most impressive, and I LOVE my first Subaru. Keep up the good work, and communications with your customers. It definitely pays off. Sandra Koehler, a satified customer.

Hi, I just wanted to say thank you for the excellent service I've received so far on my "new" 2003 Legacy. The purchasing experience was a pleasure and just today I brought it in for its first service. Your sales department and your service department are both outstanding and I couldn't be happier. Everyone I've encountered at Premier has gone out of their way to be helpful, pleasant and accomodating. Thank you! Tracy LeCates

Congratulations to Ms. Linda A. Perrone of West Haven, Connecticut!
She purchased the FIRST 2007 Subaru Outback!

Stanley, Thank you so much for your generous email. We are absolutely delighted with our new purchase. I hope that our new relationship will continue to grow and prosper. Stanley, you truly are a wonderful salesperson that has nothing but respect for all of your customers. We can wait until we can do business with you again. Again thank you Brian and Kat

Dear Mr. Alvine, Bob, just a quick note to thank you and your excellent staff for the best, most genteel, car-buying experience, literally, I have ever had. In an age of hype, your dealership truly goes the extra mile and you not only say you are different, you ARE different. From the promptness and courtesy of your first e-mail responses, to the genial courtesy you showed me when we met, to the kindness and competence of your whole staff, my experience with Premier was positive from first to last. Special thanks to Brian and Rich for their sharpness and good humor and their work to get me a great deal on financing and to Jeff who was very knowledgeable about product, personable and friendly. By the time I left there last night I felt like I was dealing with friends all around, people of genuine heart and spirit who treated me with great regard and whose humor, intelligence and good will really resonated with me. Thank you, again, for a great set of memories to surround the acquisition of my terrific new car and for the prospect of continued great experiences as I use your service facilities and buy cars in the future. I am so glad I met you folks and I will recommend you unreservedly to my friends. Best regards, Don Edwardson

Andrew – I just wanted to write and say thank you for the excellent customer service. I received the replacement hardware kit today. It is too bad something unfortunate happened like with the first hardware kit, but I realize these things do happen and it was not an inconvenience at all. I really do appreciate you going the extra mile for me, and hope we can do business again. Thanks again, Sean McPherson

Hi, Last week I sent my brother in Baghdad a package, which included two of your Subaru "planes" from the Branford Festival. John knows that I usually send munchies in his packages, so he opened the box in his office. The guys in his office had a blast flying the planes down the hallway, & even off a balcony with the planes landing on people on the lower floors. The US embassy will never be the same ! Please let your boss know that the planes were a big hit in Baghdad. Thanks again, Kathy

Jeff, Thanks for the e-mail. Both Abbe & I agree that purchasing my Outback at Premier was a very pleasant process, and you and all the people at Premier Subaru were extremely kind & helpful. Rest assured we will definitly give you a great rating when we receive the survey. We are already thinking that Abbe's next car we be a Subaru form Premier Subaru. We will definitely contact you when the time comes. Thanks again; Steve & Abbe Leavitt

Dear Mr. Irzyk, If I may take the opportunity, I would like to extend my sincere thanks to you and your associates at Premier Subaru for your courtesy and professionalism. What might have been a long and aduous process closing the sale took less time than cutting my lawn; impressive indeed! Just one question: When is my new ride due for its next oil change? Thanks! John Ciaglia

Hello Bob, (hope it's ok to call you Bob) I am remiss in writing back to you folks, really. I wanted to tell you how much I appreciated the service. Everyone was quite nice and very helpful. You folks really know how to treat a customer. The paying off of my lease, the return of my car to the dealer, getting the actual plates, and even putting them on the car...WOW!!!! I was very impressed to say the least. And we even got to meet a good looking tv personality to boot. Who could ask for more? And when I showed the car to my best friend Dean, he asked me where I bought the car. I told him and he said, "oh Bob Alvine....he's my patient!!!!" (Dean Cloutier, my dentist as well) So, yes Bob, we were happy. Oh, and the car is great too! Thank you all so much! David Cacopardo

To: Stanley...... It was a pleasure to work with you and the others at Premier. By far the best dealership in CT we have purchased from....again, Thanks to you all..Mike

Dear Mr. Alvine, I am 100% Completely satisfied. Thank you. Joan West PS: When I walk in I feel like family

Hi Ken, Thank you for the follow-up email. We did enjoy our experience with Premier Subaru. You were all very professional and attentive. The Subaru handles very well and we are satisfied with our purchase. Regards, Donna Downs

Hi Bob, You know that I will definitely fill out the survey once I receive it. The only problem that I do see with Premier Subaru is that many consumers out there are totally unaware of the "Service Excellence" that you provide. Premier Subaru redefines the term "Car Dealership". Kudos to you!!!. Thanks, Donna

Hello everyone, Had a great christmas and Athena loves the car. It's not so big that she feels unconfortable driving it. It fits in the garage or should I say she can get it in without denting it. It was a pleasure to work with everyone there and to see all of you work as a team and drop everything just to make it happen for me. I'll never forget the owner shaking my hand with a waxing rag in his other hand and it's good to know the owner is willing to roll up his sleeves and get dirty just for customer satisfaction. Thanks again and HAPPY NEW YEAR TO ALL.Frank & Jerry Boccia

Bob, I just wanted to let you know in writing what a pleasure it was when I picked up my new Tribeca. It truly was a positive experience every step of the way. Now I know I may know a few of the Premier staff for other reasons but a majority I know just from being a Subaru 3-peater. I wanted to thank you for the time you took on me personally, I am very happy with the deal I received. Barbara was great, as always, and helped with the delivery and getting me comfortable with the vehicle. Lou got the paper work done quicker than expected, and thanks to those behind the scenes had my new car ready in just an hour or two, including some additional installs/options. I didn't think that morning that I would have the car just after lunch. It was also nice to be congratulated (by name) by several who had nothing to do with the transaction. Brian, Steve and Gary are all good people. In a service oriented business your dealership has most definitely passed the test. Thanks again, Patrick Morrissey

It has been exactly a month (and over 1500 miles!!) since I drove off your lot in my new Legacy GT. I would like to take this opportunity to thank you both for the outstanding treatment I received during my experience at Premier Subaru. Jeff, I was very impressed with your knowledge of the vehicles I was interested in, and I felt very at ease throughout the entire process. Your ability to answer all of my questions helped me realize that the Legacy was hands down the car for me. Thank you for making yourself available even on your day off. The characteristics that you exhibited were unmatched by any other dealership I visited. I was very surprised by the individual attention that you gave to me. Bob, I was also very surprised that an email I sent from the "contact us" link on your website prompted a quick reply from you. I was able to meet you during my first visit; this really meant a lot to me. It definitely helped make me feel more comfortable at Premier Subaru. Since then, every time I have stopped in I have been able to speak with you. I have known from the start that I made the right decision of where to purchase my first new car, and thanks to you it was a very easy one! This being my first new car purchase, I really didn't know what to expect when it actually came to making a deal. I must say that I am a big fan of your "no haggle" system. Its unfortunate that this isn't the standard of all businesses. I know I was given an excellent deal, and you stood by your word. Honesty... amazing! I have told everyone I know about my friends at Premier Subaru. Thank you both very much for making this such a great experience. I am sure I will see you soon! Regards, Rich Ely P.S. I absolutely LOVE my Legacy GT!! WHAT A CAR!

Hello Edwin, Thank you for buying your 2005 Subaru Outback from Premier Subaru. We appreciate the trust you have placed in us and are confident your 2005 Subaru Outback will provide you with many miles of reliable performance and ownership satisfaction. As your selling dealership, our commitment to your total satisfaction will continue for your entire ownership experience. Please feel free to call me or any dealership manager should questions or concerns arise. I value your opinion about our dealership, and I am always striving to improve. So if you have any comments or suggestions, please give me a call as well. Once again, from all of us here at Premier Subaru, "THANK YOU!" Robert J Alvine President & General Manager Premier Subaru (203) 643-1201 ralvine@premiersubaru.com Mr. Alvine, Thanks for the follow up; I was very pleased with both Jay and Joe regarding the sales process that they provided. Keep up the good work! Sincerely, Ed Vickerman

May 11, 2005 To whom it may concern; I would like to bring to your attention the caring personnel at Premier Subaru of Branford, CT. I recently purchased my 17th Subaru, a Baja Sport. I had been thinking of getting a Baja for several months, however I wanted bells and whistles such as heated seats, auto-dim mirror, etc. without a turbo engine requiring premium gas and providing more pick up than I require (at my age pick up should be defined as the ability to rise comfortably from a sitting position). While having my Forester serviced I discussed this quandary with Mike Coughlin the superb service manager, whose expertise has helped me in the past. He provided several suggestions and allayed my fear of purchasing a truck-like vehicle. I then spoke with Stanley Nitkowski, the salesperson who had sold me several Subaru in the past and has given me consistently honest advice. He was able to build my Baja from the ground up to not only meet, but exceed my expectations. He then proceeded to arrange an excellent trade in on my Forester. My final commendation goes to Mr. Robert Alvine. This personable owner is more than readily available to his customers. He is constantly circulating through the service, parts, and sales areas in order to greet people. Mr. Alvine is extremely knowledgeable on many subjects-but in particular motor vehicles and human nature. - ALLEN CAPLAN

Brian - Just wanted to share with you a call that I received here at Subaru Headquarters from one of our owners a Mr. Dicker, who called today primarily just to say what great service he has been getting from Premier Subaru in CT. The customer stated that even though he had not purchased his vehicle from this dealer he continues to go back there for service because of the service personnel such as the Service Manager Mike Caughlin. Thought this was a great compliment and wanted to pass this along. Have a great day. Wendy Clough Customer Dealer Services

Dear Mr. Tilton, I would like to add some additional comments to Question 6 of the Survey. Months before I purchased my Subaru Outback, I had done my research and decided that this was the car I wanted. When I learned that the 2005 models were going to be redesigned, I decided to wait for the new models. There are two other dealers in the area (Milford, CT and Shelton, CT) that are actually more convenient for me. However, when I went shopping for a car, without my husband, at these other dealerships, I felt that I was now given there best price because I wasn't a male. The decision to purchase an Outback was mine and it was just a matter of where it would be purchased from. While the location of Premier Subaru, was not convenient for me, the treatment that I received, convinced me to purchase the car there. My sales consultant, Joseph Procaccini, took his time upon delivery of the car to explain everything on the dashboard and assured me that if I had any further questions, he with there for me. Lou Divilio, the Ownership Counselor, make purchasing the car a pleasant experience. He discussed the extended warrantee and other options in a very professional manner without making us feel pressured. I would certainly recommend this dealership. Very truly yours, Janice Potochney

Dear Bob, We recently received a letter from Premier Subaru regarding our 2002 Outback wagon. Your office and Service Manager, Michael Coughlin have been very diligent in their continued correspondence encouraging prompt and responsible service. These reminders are another area of confidence that we value as Premier Alumni. We also value the care and upkeep of our wagon. Due to the distance and convenience, we have had to make a trusted local automotive firm available to the care of this vehicle. We have presented our yellow service schedule book and checklist to them at each visit, and they have ordered Subaru parts for its maintenance. They have provided the oil changes and larger mileage milestone service appointments for us with due diligence and we have kept all records of these for the next owner of our car. Because our experience with buying our Outback with you was so refreshingly honest and positive, we continue to recommend Subaru and exclusively Premier Subaru to any and all who will listen to our glowing story. You will always have our business and will be a first-stop should this vehicle need replacement. The outback has proven itself to be a true life saver in these worst of winter conditions. Many a time I have prayed my way over the treacherous hills as I have traveled to work, and every time, the Outback has passed by other vehicles in trouble. With thanks to God and for your provision of a wonderful vehicle, we remain loyal customers and advertisers. In the service area, we are timed so tightly, we depend on local, walk-to service. Should this ever fail to be competent, we will rush to your door. With great thanks for continued great prices and service to CT, John and Linda Westerholm

Dear Mr... Alvine, Thank you for your immediate and thorough attention to our concerns regarding our 2002 Outback. You followed through on every pledge you made before we purchased the car and more. You have restored our faith and confidence in the Subaru product. The professionalism, skill and courtesy displayed by your service department sets Premier Subaru far above any other dealership service experience we've known. Most sincerely yours, Mike and Pam Heaphy

From "Tell It To Bob" Let me tell you my experience with your dealership. A few months ago I bought a Subaru Impreza from %$#@! Subaru in Wallingford. I know... I know... I should have come to you first, but live and learn right? I got into a little fender bender that needed some touch up paint. I called %$#@! and they were no help to me. So I decided to give you guys a call. Well, let me tell you, I was treated like a queen. Warren without hestitation told me to come up and he would match the paint for me. When I got there, he not only matched the paint but lightly compounded the scratches so they hardly showed. I could not believe how nice I was being treated. Then I met Mike in Service who went over a contract I bought and helped me with that too. I have decided that I will be coming to your dealship in the future for all my Subaru service. Even though I live in Wallingford, it is worth the drive to me. Your service hours are GREAT and your staff is terrific. I just wish I had come there to buy the car. But I can do the next best thing, I can continue to come there for all my car needs. Please tell Warren and Mike I wrote you, they are GREAT guys. By the way my daughter who is graduating from Connecticut School of Electronics in March for automotive talked to Mike about starting in an entry postion part time there, I hope you guys will give her a chance. Thanks again Bob and again I will be seeing you guys soon. Thanks for running such a great place with such nice people. %$#@! will never see me again. Louise Cerrone Bell

From "Tell It To Bob" Recent 1K mile service on my new Forester was a very pleasant experience. Manager was friendly. Service was quick. Waiting area was nice. I look forward to a positive working relationship with Premier Subaru. You are a "Class Act" Keep up the good work!!! A satisfied new customer, Alfred Esposito

Hi Bob - just thought you would like to know how great your service department is. I first brought my car to a dealer in shelton (near home). They diagnosed me as needing a $600 tune-up. (I have 45K miles) I mentioned I recently had the 30K service done at your branch, but they still insisted I needed that done AGAIN. I left and brought the car to you. Things were fine and I only needed the 45K service at a much lower rate. I'm so grateful for their on-target diagnosis skills. I certainly saved a lot of money and aggravation. Next time, your dealership is worth the extra miles for me!

Can't let my experience at Premier Subaru in Branford go by without commenting on the excellent treatment I received while buying my new Forester XS. Never having approached a car salesperson alone, I called my son in Florida, the salesmanager of a Ford dealership, for advice. Before I left for Branford, my son called back to tell me I was to ask for Brian, the salesmanager, when I got there. My son would do all the negotiating about trade-in value, down-payment, financing, etc. All I had to do was test drive the car and choose the color. I didn't believe this was going to happen. So I went to Branford, met Brian (nice guy) and was introduced to Barb Mullen, who went with me on the test drive. I was very nervous, but Barb was super -- humorous, chatty, knowledgeable about the car, not pushy, and very concerned about me. I left after the test drive and returned two days later to purchase the car, all arrangements having been made by phone between my son, Brian, and Barb. It was super. Where else could this happen except at Premier with these super people. Thanks ever so much for such great treatment,especially Barb. I am now a certified member of the "I LOVE MY SUBARU CAR CLUB'. Pat Little

I just wanted to tell you about an incident that happened today(May 12)that deserves comment. I inadvertently locked myself out of my Outback Subaru while getting gas at the Mobil station on Route 1 near exit 54. The motor was running and the air conditioner was on and I had shopping bags full of perishables.The keys were in the ignition and the doors were locked. I called service and spoke with Mike who told me he could cut a key for me ASAP. In fact within no time at all Warren came by with a newly cut key that fit and I was set to go. This needless to say helped me out of a jam. Everybody was very courteous and efficient. I thought you might like to know this. A satisfied customer.

This new 2005 Legacy GT Limited owner, Bill Murray, a loyal Premier Client,
brought us this luscious cake to show his appreciation.

Dear Pat: I would like to thank you for a great experience. You have no idea what I have been through this month and it was really refreshing to find a dealer that was able to find a car that suits my needs. I love it!. Now I am just paranoid. I park out of the way so no one touches it. He He Take Care Erin Short

Dear Mr. Alvine: My husband and I wanted to take a moment to tell you how very pleased we have been with the outstanding service we received before, during and after the purchase of our 2005 Subaru Legacy Limited Sedan. We had the distinct pleasure to work with Brian Dubosar and Joseph Procaccini. These gentleman could not have been more knowledgeable,helpful, and pleasant. They were both professionals in every sense of of the word. We are also very happy with our decision to purchase the 2005 Legacy. It has been performing beautifully! We will be certain to refer anyone interested in a Subaru to Premier. Once again, we sincerely thank you and your staff for all your help. Sincerely, Dr. Mary Lee Kordes Dr. Peter Demarest

“She came all the way up from Maryland to buy this car!”

My husband, Ed, and I recently purchased a 2004 Subaru Outback from your dealership and we absolutely LOVE it!!! The best part of the purchase was working with Barbara Mullen, who is by far one of the nicest and down-to-earth automobile Sales representatives that we have ever met. She provided a "soothing" atmosphere during the process by offering sound advice, a thorough knowledge of the vehicle, and a bit of wit and charm, too. This was much appreciated by my husband and I, especially with the past experiences we have had while buying a new automobile. I also would like to add that our 5 year old Siberian Husky, Napa, just loves her new chariot and is more comfortable riding around than ever before. For now, she is our only child (a four legged one!) and it is so great to know that she not only rides in style, but in total safety, as well. Thanks for providing a wonderful car-buying experience and for employing a great staff. Barbara is a pleasure to work with and we do plan on telling all of our friends! Most Sincerely, Melanie Remillard

Wes came all the way from Chicago!

Dr. Mel Goldstein – Channel 8’s meteorologist, recently took home a new Outback H-6.
“I really like the weatherband feature,” he said.

Congratulations to the Brown's Who took delivery of their 2003 Subaru Impreza WRX on February 17, 2003. 1 foot of snow did not stop them! Pictured with the Brown's is Barbara Mullen, of Premier Subaru and Bob Bennett, District Sales Manager of Subaru of New England

PREMIER SUBARU DELIVERS!

Doug Roberto, Certified Subaru Sales Consultant is at the Transit Port with Doug Bernard's vehicle heading for Mr. Bernard's home in Utah! We sell vehicle's nationwide!

"THE CAPLAN'S PURCHASE THEIR 13TH SUBARU!"

Subaru Outback/Lancaster Owned By Masao Ogawa, from Toyko, Japan, a Premier Subaru customer!

The Samoranski's Love Their Outback! So does Chance, the Newfoundland puppy!