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| Stanley, Thank you so much for your generous email. We are absolutely delighted with our new purchase. I hope that our new relationship will continue to grow and prosper. Stanley, you truly are a wonderful salesperson that has nothing but respect for all of your customers. We can wait until we can do business with you again. Again thank you Brian and Kat |
| Dear Mr. Alvine, Bob, just a quick note to thank you and your excellent staff for the best, most genteel, car-buying experience, literally, I have ever had. In an age of hype, your dealership truly goes the extra mile and you not only say you are different, you ARE different. From the promptness and courtesy of your first e-mail responses, to the genial courtesy you showed me when we met, to the kindness and competence of your whole staff, my experience with Premier was positive from first to last. Special thanks to Brian and Rich for their sharpness and good humor and their work to get me a great deal on financing and to Jeff who was very knowledgeable about product, personable and friendly. By the time I left there last night I felt like I was dealing with friends all around, people of genuine heart and spirit who treated me with great regard and whose humor, intelligence and good will really resonated with me. Thank you, again, for a great set of memories to surround the acquisition of my terrific new car and for the prospect of continued great experiences as I use your service facilities and buy cars in the future. I am so glad I met you folks and I will recommend you unreservedly to my friends. Best regards, Don Edwardson |
| Andrew – I just wanted to write and say thank you for the excellent customer service. I received the replacement hardware kit today. It is too bad something unfortunate happened like with the first hardware kit, but I realize these things do happen and it was not an inconvenience at all. I really do appreciate you going the extra mile for me, and hope we can do business again. Thanks again, Sean McPherson |
| Hi, Last week I sent my brother in Baghdad a package, which included two of your Subaru "planes" from the Branford Festival. John knows that I usually send munchies in his packages, so he opened the box in his office. The guys in his office had a blast flying the planes down the hallway, & even off a balcony with the planes landing on people on the lower floors. The US embassy will never be the same ! Please let your boss know that the planes were a big hit in Baghdad. Thanks again, Kathy |
| Jeff, Thanks for the e-mail. Both Abbe & I agree that purchasing my Outback at Premier was a very pleasant process, and you and all the people at Premier Subaru were extremely kind & helpful. Rest assured we will definitly give you a great rating when we receive the survey. We are already thinking that Abbe's next car we be a Subaru form Premier Subaru. We will definitely contact you when the time comes. Thanks again; Steve & Abbe Leavitt |
| Dear Mr. Irzyk, If I may take the opportunity, I would like to extend my sincere thanks to you and your associates at Premier Subaru for your courtesy and professionalism. What might have been a long and aduous process closing the sale took less time than cutting my lawn; impressive indeed! Just one question: When is my new ride due for its next oil change? Thanks! John Ciaglia |
| Hello Bob, (hope it's ok to call you Bob) I am remiss in writing back to you folks, really. I wanted to tell you how much I appreciated the service. Everyone was quite nice and very helpful. You folks really know how to treat a customer. The paying off of my lease, the return of my car to the dealer, getting the actual plates, and even putting them on the car...WOW!!!! I was very impressed to say the least. And we even got to meet a good looking tv personality to boot. Who could ask for more? And when I showed the car to my best friend Dean, he asked me where I bought the car. I told him and he said, "oh Bob Alvine....he's my patient!!!!" (Dean Cloutier, my dentist as well) So, yes Bob, we were happy. Oh, and the car is great too! Thank you all so much! David Cacopardo |
| To: Stanley...... It was a pleasure to work with you and the others at Premier. By far the best dealership in CT we have purchased from....again, Thanks to you all..Mike |
| Dear Mr. Alvine, I am 100% Completely satisfied. Thank you. Joan West PS: When I walk in I feel like family |
| Hi Ken, Thank you for the follow-up email. We did enjoy our experience with Premier Subaru. You were all very professional and attentive. The Subaru handles very well and we are satisfied with our purchase. Regards, Donna Downs |
| Hi Bob, You know that I will definitely fill out the survey once I receive it. The only problem that I do see with Premier Subaru is that many consumers out there are totally unaware of the "Service Excellence" that you provide. Premier Subaru redefines the term "Car Dealership". Kudos to you!!!. Thanks, Donna |
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| Hello everyone, Had a great christmas and Athena loves the car. It's not so big that she feels unconfortable driving it. It fits in the garage or should I say she can get it in without denting it. It was a pleasure to work with everyone there and to see all of you work as a team and drop everything just to make it happen for me. I'll never forget the owner shaking my hand with a waxing rag in his other hand and it's good to know the owner is willing to roll up his sleeves and get dirty just for customer satisfaction. Thanks again and HAPPY NEW YEAR TO ALL.Frank & Jerry Boccia |
| Bob, I just wanted to let you know in writing what a pleasure it was when I picked up my new Tribeca. It truly was a positive experience every step of the way. Now I know I may know a few of the Premier staff for other reasons but a majority I know just from being a Subaru 3-peater. I wanted to thank you for the time you took on me personally, I am very happy with the deal I received. Barbara was great, as always, and helped with the delivery and getting me comfortable with the vehicle. Lou got the paper work done quicker than expected, and thanks to those behind the scenes had my new car ready in just an hour or two, including some additional installs/options. I didn't think that morning that I would have the car just after lunch. It was also nice to be congratulated (by name) by several who had nothing to do with the transaction. Brian, Steve and Gary are all good people. In a service oriented business your dealership has most definitely passed the test.
Thanks again, Patrick Morrissey |
| It has been exactly a month (and over 1500 miles!!) since I drove off your lot in my new Legacy GT. I would like to take this opportunity to thank you both for the outstanding treatment I received during my experience at Premier Subaru.
Jeff, I was very impressed with your knowledge of the vehicles I was interested in, and I felt very at ease throughout the entire process. Your ability to answer all of my questions helped me realize that the Legacy was hands down the car for me. Thank you for making yourself available even on your day off. The characteristics that you exhibited were unmatched by any other dealership I visited. I was very surprised by the individual attention that you gave to me. Bob, I was also very surprised that an email I sent from the "contact us" link on your website prompted a quick reply from you. I was able to meet you during my first visit; this really meant a lot to me. It definitely helped make me feel more comfortable at Premier Subaru. Since then, every time I have stopped in I have been able to speak with you. I have known from the start that I made the right decision of where to purchase my first new car, and thanks to you it was a very easy one! This being my first new car purchase, I really didn't know what to expect when it actually came to making a deal. I must say that I am a big fan of your "no haggle" system. Its unfortunate that this isn't the standard of all businesses. I know I was given an excellent deal, and you stood by your word. Honesty... amazing! I have told everyone I know about my friends at Premier Subaru. Thank you both very much for making this such a great experience. I am sure I will see you soon! Regards, Rich Ely P.S. I absolutely LOVE my Legacy GT!! WHAT A CAR! |
| Hello Edwin, Thank you for buying your 2005 Subaru Outback from Premier Subaru. We appreciate the trust you have placed in us and are confident your 2005 Subaru Outback will provide you with many miles of reliable performance and ownership satisfaction. As your selling dealership, our commitment to your total satisfaction will continue for your entire ownership experience. Please feel free to call me or any dealership manager should questions or concerns arise. I value your opinion about our dealership, and I am always striving to improve. So if you have any comments or suggestions, please give me a call as well. Once again, from all of us here at Premier Subaru, "THANK YOU!" Robert J Alvine President & General Manager Premier Subaru (203) 643-1201 ralvine@premiersubaru.com Mr. Alvine, Thanks for the follow up; I was very pleased with both Jay and Joe regarding the sales process that they provided. Keep up the good work! Sincerely, Ed Vickerman |
| May 11, 2005 To whom it may concern; I would like to bring to your attention the caring personnel at Premier Subaru of Branford, CT. I recently purchased my 17th Subaru, a Baja Sport. I had been thinking of getting a Baja for several months, however I wanted bells and whistles such as heated seats, auto-dim mirror, etc. without a turbo engine requiring premium gas and providing more pick up than I require (at my age pick up should be defined as the ability to rise comfortably from a sitting position). While having my Forester serviced I discussed this quandary with Mike Coughlin the superb service manager, whose expertise has helped me in the past. He provided several suggestions and allayed my fear of purchasing a truck-like vehicle. I then spoke with Stanley Nitkowski, the salesperson who had sold me several Subarus in the past and has given me consistently honest advice. He was able to build my Baja from the ground up to not only meet, but exceed my expectations. He then proceeded to arrange an excellent trade in on my Forester. My final commendation goes to Mr. Robert Alvine. This personable owner is more than readily available to his customers. He is constantly circulating through the service, parts, and sales areas in order to greet people. Mr. Alvine is extremely knowledgeable on many subjects-but in particular motor vehicles and human nature. - ALLEN CAPLAN |
| Brian - Just wanted to share with you a call that I received here at Subaru Headquarters from one of our owners a Mr. Dicker, who called today primarily just to say what great service he has been getting from Premier Subaru in CT. The customer stated that even though he had not purchased his vehicle from this dealer he continues to go back there for service because of the service personnel such as the Service Manager Mike Caughlin. Thought this was a great compliment and wanted to pass this along. Have a great day. Wendy Clough Customer Dealer Services |
| Dear Mr. Tilton, I would like to add some additional comments to Question 6 of the Survey. Months before I purchased my Subaru Outback, I had done my research and decided that this was the car I wanted. When I learned that the 2005 models were going to be redesigned, I decided to wait for the new models. There are two other dealers in the area (Milford, CT and Shelton, CT) that are actually more convenient for me. However, when I went shopping for a car, without my husband, at these other dealerships, I felt that I was now given there best price because I wasn't a male. The decision to purchase an Outback was mine and it was just a matter of where it would be purchased from. While the location of Premier Subaru, was not convenient for me, the treatment that I received, convinced me to purchase the car there. My sales consultant, Joseph Procaccini, took his time upon delivery of the car to explain everything on the dashboard and assured me that if I had any further questions, he with there for me. Lou Divilio, the Ownership Counselor, make purchasing the car a pleasant experience. He discussed the extended warrantee and other options in a very professional manner without making us feel pressured. I would certainly recommend this dealership. Very truly yours, Janice Potochney |
| Dear Bob, We recently received a letter from Premier Subaru regarding our 2002 Outback wagon. Your office and Service Manager, Michael Coughlin have been very diligent in their continued correspondence encouraging prompt and responsible service. These reminders are another area of confidence that we value as Premier Alumni. We also value the care and upkeep of our wagon. Due to the distance and convenience, we have had to make a trusted local automotive firm available to the care of this vehicle. We have presented our yellow service schedule book and checklist to them at each visit, and they have ordered Subaru parts for its maintenance. They have provided the oil changes and larger mileage milestone service appointments for us with due diligence and we have kept all records of these for the next owner of our car. Because our experience with buying our Outback with you was so refreshingly honest and positive, we continue to recommend Subaru and exclusively Premier Subaru to any and all who will listen to our glowing story. You will always have our business and will be a first-stop should this vehicle need replacement. The outback has proven itself to be a true life saver in these worst of winter conditions. Many a time I have prayed my way over the treacherous hills as I have traveled to work, and every time, the Outback has passed by other vehicles in trouble. With thanks to God and for your provision of a wonderful vehicle, we remain loyal customers and advertisers. In the service area, we are timed so tightly, we depend on local, walk-to service. Should this ever fail to be competent, we will rush to your door. With great thanks for continued great prices and service to CT, John and Linda Westerholm |
| Dear Mr... Alvine, Thank you for your immediate and thorough attention to our concerns regarding our 2002 Outback. You followed through on every pledge you made before we purchased the car and more. You have restored our faith and confidence in the Subaru product. The professionalism, skill and courtesy displayed by your service department sets Premier Subaru far above any other dealership service experience we've known. Most sincerely yours, Mike and Pam Heaphy |
| From "Tell It To Bob" Let me tell you my experience with your dealership. A few months ago I bought a Subaru Impreza from %$#@! Subaru in Wallingford. I know... I know... I should have come to you first, but live and learn right? I got into a little fender bender that needed some touch up paint. I called %$#@! and they were no help to me. So I decided to give you guys a call. Well, let me tell you, I was treated like a queen. Warren without hestitation told me to come up and he would match the paint for me. When I got there, he not only matched the paint but lightly compounded the scratches so they hardly showed. I could not believe how nice I was being treated. Then I met Mike in Service who went over a contract I bought and helped me with that too. I have decided that I will be coming to your dealship in the future for all my Subaru service. Even though I live in Wallingford, it is worth the drive to me. Your service hours are GREAT and your staff is terrific. I just wish I had come there to buy the car. But I can do the next best thing, I can continue to come there for all my car needs. Please tell Warren and Mike I wrote you, they are GREAT guys. By the way my daughter who is graduating from Connecticut School of Electronics in March for automotive talked to Mike about starting in an entry postion part time there, I hope you guys will give her a chance. Thanks again Bob and again I will be seeing you guys soon. Thanks for running such a great place with such nice people. %$#@! will never see me again. Louise Cerrone Bell |
| From "Tell It To Bob" Recent 1K mile service on my new Forester was a very pleasant experience. Manager was friendly. Service was quick. Waiting area was nice. I look forward to a positive working relationship with Premier Subaru. You are a "Class Act" Keep up the good work!!! A satisfied new customer, Alfred Esposito |
| Hi Bob - just thought you would like to know how great your service department is. I first brought my car to a dealer in shelton (near home). They diagnosed me as needing a $600 tune-up. (I have 45K miles) I mentioned I recently had the 30K service done at your branch, but they still insisted I needed that done AGAIN. I left and brought the car to you. Things were fine and I only needed the 45K service at a much lower rate. I'm so grateful for their on-target diagnosis skills. I certainly saved a lot of money and aggravation. Next time, your dealership is worth the extra miles for me! |
| Can't let my experience at Premier Subaru in Branford go by without commenting on the excellent treatment I received while buying my new Forester XS.
Never having approached a car salesperson alone, I called my son in Florida, the salesmanager of a Ford dealership, for advice. Before I left for Branford, my son called back to tell me I was to ask for Brian, the salesmanager, when I got there. My son would do all the negotiating about trade-in value, down-payment, financing, etc. All I had to do was test drive the car and choose the color. I didn't believe this was going to happen. So I went to Branford, met Brian (nice guy) and was introduced to Barb Mullen, who went with me on the test drive. I was very nervous, but Barb was super -- humorous, chatty, knowledgeable about the car, not pushy, and very concerned about me. I left after the test drive and returned two days later to purchase the car, all arrangements having been made by phone between my son, Brian, and Barb. It was super. Where else could this happen except at Premier with these super people.
Thanks ever so much for such great treatment,especially Barb. I am now a certified member of the "I LOVE MY SUBARU CAR CLUB'. Pat Little |
| I just wanted to tell you about an incident that happened today(May 12)that deserves comment. I inadvertently locked myself out of my Outback Subaru while getting gas at the Mobil station on Route 1 near exit 54. The motor was running and the air conditioner was on and I had shopping bags full of perishables.The keys were in the ignition and the doors were locked. I called service and spoke with Mike who told me he could cut a key for me ASAP. In fact within no time at all Warren came by with a newly cut key that fit and I was set to go. This needless to say helped me out of a jam. Everybody was very courteous and efficient. I thought you might like to know this. A satisfied customer. |
This new 2005 Legacy GT Limited owner, Bill Murray, a loyal Premier Client,
brought us this luscious cake to show his appreciation.
| Dear Pat: I would like to thank you for a great experience. You have no idea what I have been through this month and it was really refreshing to find a dealer that was able to find a car that suits my needs. I love it!. Now I am just paranoid. I park out of the way so no one touches it. He He Take Care Erin Short |
| Dear Mr. Alvine: My husband and I wanted to take a moment to tell you how very pleased we have been with the outstanding service we received before, during and after the purchase of our 2005 Subaru Legacy Limited Sedan. We had the distinct pleasure to work with Brian Dubosar and Joseph Procaccini. These gentleman could not have been more knowledgeable,helpful, and pleasant. They were both professionals in every sense of of the word. We are also very happy with our decision to purchase the 2005 Legacy. It has been performing beautifully! We will be certain to refer anyone interested in a Subaru to Premier. Once again, we sincerely thank you and your staff for all your help. Sincerely, Dr. Mary Lee Kordes Dr. Peter Demarest |
“She came all the way up from Maryland to buy this car!”
| My husband, Ed, and I recently purchased a 2004 Subaru Outback from your dealership and we absolutely LOVE it!!! The best part of the purchase was working with Barbara Mullen, who is by far one of the nicest and down-to-earth automobile Sales representatives that we have ever met. She provided a "soothing" atmosphere during the process by offering sound advice, a thorough knowledge of the vehicle, and a bit of wit and charm, too. This was much appreciated by my husband and I, especially with the past experiences we have had while buying a new automobile.
I also would like to add that our 5 year old Siberian Husky, Napa, just loves her new chariot and is more comfortable riding around than ever before. For now, she is our only child (a four legged one!) and it is so great to know that she not only rides in style, but in total safety, as well. Thanks for providing a wonderful car-buying experience and for employing a great staff. Barbara is a pleasure to work with and we do plan on telling all of our friends! Most Sincerely, Melanie Remillard |
Wes came all the way from Chicago!
Dr. Mel Goldstein – Channel 8’s meteorologist, recently took home a new Outback H-6.
“I really like the weatherband feature,” he said.
| Congratulations to the Brown's Who took delivery of their 2003 Subaru Impreza WRX on February 17, 2003. 1 foot of snow did not stop them!
Pictured with the Brown's is Barbara Mullen, of Premier Subaru and Bob Bennett, District Sales Manager of Subaru of New England |
PREMIER SUBARU DELIVERS!
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Doug Roberto, Certified Subaru Sales Consultant is at the Transit Port with Doug Bernard's vehicle heading for Mr. Bernard's home in Utah! We sell vehicle's nationwide! |
"THE CAPLAN'S PURCHASE THEIR 13TH SUBARU!"
Subaru Outback/Lancaster Owned By Masao Ogawa, from Toyko, Japan, a Premier Subaru customer!
The Samoranski's Love Their Outback! So does Chance, the Newfoundland puppy!
