I would recommend Premier Subaru
No pressure, very informative, product was delivered with no problems.very happy with my selection. I would recommend Premier Subaru. I would recommend Ted Astarita
- JaniceRose, 3/6/2013 12:35:21 PM
I will also give family and friends the strongest reccomendation possible for Premier Subaru!
Hi Mr. Alvine, I just want to let you know how impressed I am with your dealership and especially with your salesman Adam Arsenault. He is truly an asset to your organization as I'm sure you are probably aware. I just bought my 2nd Legacy from Adam over the weekend and the process could not have gone more smoothly. Adam went out of his way to see me late on Thursday Feb 28th after a long hectic day of deliveries because it was the last day of the month. He could not have been more accomodating and stayed until well after closing to get my deal done. Then had the car ready for me to pick up on Saturday! As I said this is my 2nd car from Premier and based on the courtesy and professionalism extended by Adam and your entire staff I will be back again when the time comes. I will also give family and friends the strongest reccomendation possible for Premier Subaru! Thank You!
- Chris Borzillo, 3/4/13
The staff is friendly and it is a casual, comfortable atmosphere.
After contacting a few other dealerships I had contacted Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealerships insist you go into the showroom before quoting any price). She referred me to Jeff Lambert, who followed up with a phone call immediately. Buying a car can be exciting and stressful at the same time, but from the moment I drove into Premier I felt comfortable and confident that I was in good hands. I never felt pressured to buy and all my questions where answered honestly. The staff is friendly and it is a casual, comfortable atmosphere. Everyone is professional and accomodating. When negotiating price I felt that Will really helped out and listened to my needs and my budget concerns. I am thrilled to have a great new car that I feel safe in yet still looks sporty.
As a side note, when driving into the dealership with my old car, it started making a terrible noise. I met Johnny, one of the mechanics out in the parking lot. He told me not to worry, that they would look it over before I left. I walked into service and spoke with Gary who took it in right away (after Johnny drove it around the block). They gave me a full diagnostic report offered me a decent trade in offer, which I felt was very generous.
Although this dealership is about 50 minutes from my home I will be going back there for service and for my next purchase. Thanks to the whole staff for the professional image you project and uphold. You are the epitomes of what customer service represents.
- Paulamurphy, 3/4/2013 11:41:42 AM
Professionalism, attention to detail and overall competence
My 2013 Subaru Legacy Limited is my 2nd purchase from Premier Subaru. I contacted Adam Arsenault my salesman from the first purchase on Feb 28. I asked if I could stop in on my way home from work to talk about trading in my '09 legacy. He pointed out that being the last day of the month the dealership would be quite busy (having been in the business I know what that's like)and that he had deliveries scheduled all day. He said if I wanted I could stop by around 6:45 because he should be finished by then. When I got there the place was indeed quite busy. Adams last delivery went a little longer than expected which I understand happens. Well long story short Adam treated me like the 1st customer of the day and after a long hectic day he stayed until well after closing to get our deal done.
I can't say enough about Adams professionalism,attention to detail and overall competence. His product knowledge is quite impressive. He truly loves the cars he sell and it shows in his presentation and knowledge.
Adam is a fantastic asset to Premier and a great reflection on the owner of the dealership.
I would not hesitate to recommend Adam and Premier and I look forward to working with him again in the future.
Thanks Adam and Premier Subaru. 2 class acts!!
- CBorzillo99, 3/3/2013 2:25:51 PM
We love our Forester, and we WILL be back!!
My car-buying experience at Premier Subaru was, in a word, memorable! My husband and I were Jeep owners. We were looking around for another car to replace our Jeep, but not actively. I found Premier online. A good 45-50 miles away, getting my husband to agree to even look at a car that far away was in itself going to be quite the challenge. So I sort of set him up by talking him into test-driving a Forester at the local Subaru dealer, a very congested dealership on a very congested artery in a very congested city. That was nothing short of a disaster. We wanted some elbow room (the place was packed with people), and a sales consultant who would spend his energy on one customer at a time. (By the time we got back from our test drive, we had to wait 10 minutes for our guy to be done with the people now sitting in our seats, just to give him back the key to the car!) Fast-forward to the following Saturday. We went to Premier Subaru, and knew instantly that this was going to be a much more positive experience. We were placed in the capable hands of Scott Collins, who walked us through the details of both an Outback and a Forester. We took a leisurely test-drive of the Outback with Scott, and our minds were made up. We sat down, about 30 minutes before closing time, to do up the papers on our soon-to-be Outback, such a smooooooth-driving vehicle. The only problem: the Forester parked right next to me in the showroom. I was distracted by that Forester! To make a very long story somewhat shorter, 75 minutes after the dealership had officially closed for the evening, I was still busy testing the patience of Scott (my husband had long given up by that point). The end result was the Forester, only because it handled more like my beloved Jeep. So, we signed the papers and were out of there in plenty of time to see the sun come up. I cannot commend Scott Collins enough for the professionalism, wit and patience he displayed (not necessarily in that order) throughout my indecisiveness. When we picked up the Forester two days later, we arrived well before our 1:00 appointment. We went through the channels and wound up in the capable hands of Mike Meyers, who was there to collect the balance from us and explain the warranty, etc. Welp, I forgot the certified check. So off we went - one-hour drive home, picked up the check off of the desk, and drove another hour back to Branford. At this point, almost everyone in the dealership was very empathetic, funny and just plain wonderful! I felt as though I knew everyone there by the time we left with our new car. Before we took possession of the car, I did notice a very minor issue having to do with the console. I spoke to Scott about it, and he resolved it in almost no time at all. And I have since had general questions for both the service and parts departments regarding extras that I would like to buy. EVERYBODY I spoke to at Premier Subaru was professional and accommodating, and I cannot adequately express my gratitude to the entire staff. What a nice change from the typical dealerships I've visited. In a nutshell: We love our Forester, and we WILL be back (for that Outback)!!! Many, MANY thanks to you all for stepping outside of that stereotypical box, and providing us with such an enjoyable buying experience! P.S... If you are a potential buyer reading this, please don't put Scott through the ordeal that I did - LOL!!
- Puddleduck, 3/1/2013 7:42:52 PM
New Outback and extremely satisfied!!
We were shopping for a Subaru Outback. Herman greeted my wife and I at the front door and our experience continued to get better fom there. We knew what we wanted, but the vehicle was not in your inventory. Herman quickly found a vehicle in the area and assured us that it would be available. Next he had our 1999 GMC Yukon trade-in evaluated. We received a fair price for our trade. We had visited other dealerships and the value you folks gave us for our trade was the deciding factor in buying from Premier.
Rodney was very thorough and concise in explaining our warranty and maintenance options.
Lastly was the vehicle walk-around. Herman was a Rock Star...he knew the vehicle inside and out, integrated our phone and answered all of our questions in terms that we could understand!
We drove away with our new Outback and extremely satisfied!!
Geoff and Marilyn Turner
- geoffwturner, 3/1/2013 11:47:42 AM
Very friendly atomsphere willing to work with you no hidden pricing.
I worked mostly with Rita she is the best I just pickup my 2013 outback last night love it. This is my second subaru just traded my old one in after ten years 170,00.00 miles later. Jeff was my sales person he was helpful with going over the car and setting up my blue tooth for me.. Thanks, Mike
- michaelhudak, 2/28/2013 10:29:03 AM
Very happy with our Subaru Forrester
It's been 20 years since we shopped for a new or almost new car, so we wanted a vehicle that was going to be nice in appearance, but also reliable and good on gas. Today, we drove home our 2011 Subaru Forrester Limited that appears to have all of those qualities.
Herman Winston was our salesman and he bent over backwards to meet our needs in choosing vehicle. Mike Myers also did a fantastic job with the paperwork and got us on the road with a smile. We think that weare going to be very happy with our Subaru Forrester and if that's the case, we will be back.
- JMPP, 2/26/2013 7:04:13 PM
Went smoothly. Many thanks
The Subaru Impreza was in fantastic condition for being a 2004 model. The whole process went smoothly. Many thanks to Mark Gennette and Rodney Pomerleau.
- ajlarry, 2/21/2013 7:33:25 PM
Thank you so much for outstanding customer service
Outstanding staff. From the initial contact with Rita Ruhland to my salesman, Herman Winston, they made buying a car so easy...these people got it together. They all worked seamlessly together from showing the vehicles to pricing trade-ins all the way to doing the final paperwork. Herman put up with me putting the car through the paces and without a peep.. what a trooper. Poor Rita looked for the car I wanted all over the New England states and only for me to change my mind the day I went to test drive it. God bless her patience. Everyone in this dealership is just so easy going and laid back and informative it made buying my fourth Subaru a breeze. We even took delivery in the middle of the Blizzard of 2013 and they were there and had us on our way in no time.. That is true customer dedication in my eyes. Thank you Rita, Herman, Rich, Tammy and all the other loyal employees of Premier Subaru for coming through for us in a pinch regardless of Blizzard conditions!!! Thank you so much for outstanding customer service. This is our first experience at Premier Subaru and probably not the last...- WendyC13, 2/11/2013 7:10:23 PM
THANK YOU one & all
I have many friends that drove/drive Subaru's & my '00 Jeep Grand Cherokee was very tired. So my friend Don I.told me to check out Premier, said he never had a problem with them & since I was a little leery of dealerships from past dealings, I said ok...WOW, doesn't cover it, Barb my sales lady was AWESOME!!..great personality...likeable people..we test drove MY now 2009 Forester 2.5 X in a brief snow storm...Loved it from the get-go!!...1st. time ALL-WHEEL driver, Tammy the receptionist, was very friendly & also a great people-person, always with a warm & welcoming smile! and Rodney in the finance department jumped thru some BIG hoops to get me that car & was just as pleasant & welcoming as everyone else, there were a couple of other people involved, but can't think of their names..THANK YOU one & all for getting me my new(TO ME) Forester.
- delpat, 2/8/2013 7:36:54 AM
Awesome experience I would like to thank you guys so much. You guys went over and beyond to accommodate me. Herman was great also. 5 stars Awesome experience.Already posted it on Facebook Lol. Have to Take care and talk soon
-Stacy, Jan 26th 2013
Always A Great Experience!
Bob and his team make buying a car ALMOST painless!! We have purchased or leased multiple vehicles from Premier and would continue to do so. We also love Gary in service department!
- Jwaddock, 1/6/2013 4:57:25 PM
I am returning customer.
Pleasure to do business with ! Thanks Jeff and rich you guys are the best ! Thank you bob ! I am returning customer. It's my third Subaru.
- Customer Service: 5 Stars
- Quality of Work: 5 Stars
- Friendliness: 5 Stars
- Overall Experience: 5 Stars
- Price: 5 Stars
- Overall Score: 5
- Star Rating 5.0
- Annrug, 1/6/2013 10:54:21 PM
THIS IS THE ONLY DEALERSHIP I FELT COMFORTABLE AND AT EASE
SHOPPING FOR A CAR, NEEDLESS TO SAY, CAN BE OUTRIGHT STRESSFUL. AFTER VISITING WITH SOME DEALERSHIPS IN NASSAU COUNTY AS WELL AS IN STATEN ISLAND, WHICH WAS DISAPPOINTING, DECIDED TO GO OUT OF STATE. I WAS MOST PLEASANTLY SURPRISED BY THE SELECTION OF CARS AT PREMIER SUBARU. ALSO WAS IMPRESSED WITH THE OVERALL PROFESSIONALISM AND COURTESY OF THE SALES STAFF, PARTICULARLY WITH MARK GENNETTE, AS WELL AS RODNEY POMERLEAU. THIS IS THE ONLY DEALERSHIP I FELT COMFORTABLE AND AT EASE. I WOULD READILY RECOMMEND THIS DEALERSHIP TO ANYONE WISHING TO BUY A QUALITY CAR. BEST WISHES FOR YOUR CONTINUOUS SUCCESS.
- zofingia, 12/22/2012
The low pressure environment made my buying experience the least stressful that I have ever experienced
Our saleman Jeff is a great listener and that meant a lot. He addressed all of my numerous requests promptly and cheerfully. Rodney did a great job of explaining the contracts I had to sign. Jeff and Rodney did not push me to buy unwanted extras. The low pressure environment made my buying experience the least stressful that I have ever experienced. Premier management should be proud of these 2 guys.
- 12/20/2012 9:35:36 AM
I highly recommend this dealership
I recently purchased a 2012 Subaru Forester from Premier Subaru in Branford. It was a pleasure buying this automobile due to the lack of pressure from the salesman. I would like to compliment Adam Arsenault (salesman) for his professionalism, knowedge and help as I went through the buying process. I highly recommend this dealership and especially my personal experience dealing with such a wonderful salesman.
Rating:
Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5
- Maureen V. from Madison, CT: December 15, 2012 2:08 PM
Everyone at the dealership was terrific!
They were professionable, knowledgeable, friendly, accomodating, soliticious - just wonderful! How pleasant it was to do business with them...so opposite to the preconceived notion of a car salesman.
Thanks alot Preimier Subaru!
- Catherine 12/13/2012 9:55:45 AM
VERY, VERY SATISFIED!!!!
I AM VERY HAPPY WITH MY VEHICLE! EVERYONE THERE WAS PROFESSANAL, COURTEOUS, AND WHEN MY HUSBAND DECIDES TO GET OF HIS CAR, WE WILL BE THERE AGAIN TO BUY. IT IS DEFINATELY WORTH THE TRIP!!
Rita Falco - 10/21/2012
Premier Subaru is where I will send my family and friends
Words can't describe how nice Robert, Tom, Richard and the rest of the staff at premier Subaru. My husband and I was very pleased on the service that was given to us. Robert is a true man to his word, Tom was very informative, Richard was helpful. Over all Premier Subaru is where I will send my family and friends there.
- Cynthia White, 10/20/2012
Finally a no pressure approach to buying a new car.
The Sabaru basically sells itself when it comes to quality and workmanship. This allows the salespersons to focus on picking from a wide range of options and styles.
I also liked that the owner of the dealership was on the floor answering questions and greeting all of the customers in a professional and friendly manner.
After looking at the cars and test driving them the dealership was very helpful with our busy schedule allowing us to transact much of the process via email. The trade in process was very smooth and they provided a no bait and switch fair trade for our old car. The one item we did not care for was the pitch for the extended service contract. I know they have to do it and the Finance Manager did not use any pressure he was great eplained the Pros & Cons, we just figured with such high ratings from Edmunds and Consumer Reports it is a tough sale and I think they realize it so they are careful not to deminish their brand by overselling this option.All of the features of the car were described at pick up and we were in and out of the dealership in 2 hours.
All in all a great dealership, with a great value, We give them an A+.
pmdeck - 10/21/2012
I must say that dealing with Herman Winston and his team was a pleasure.
The deal I got was great and I can't say enough good things about my 2011 Subaru Legacy 3.6R limited. I've had the Legacy one month and the car is simply amazing. I can tell you this, if you are buying a Subaru this IS the place to go. I have never seen a service center so clean. I traveled over 50 miles to buy this car and it was time well spent.
- TWFitzy 10/9/2012
Great service, and prices. I would recommend this dealership to anyone looking for a Subaru.
They are more than happy to work with you on price, and financing options.
- Jmarch33 - 10/6/2012
I'd absolutely recommend these guys to anyone, seriously, you won't regret it!
Car searching is never fun or easy especially when there is a time limit, but this dealership, was one of the best I've been to, and gave the best experience I've had in a long time, Mark Gennette, not only sold me on the car, but really gave me the chance to fall in love with my 2012 Subaru Legacy, he gave me a great test drive, and detailed learning about the car I'd be investing my time with, by the end of that test drive I not only knew the car, but wanted it, and he was a great sales man, he was not pushy, he was just everything a person who's never owned a Subaru, needed and made me not only feel confident in my decision, but overly joyed and relieved and made me feel that I made a great choice, and I've had the car for over a week and love it more than words can describe. Not only was Mark incredible, but the overall staff in this dealer was so friendly, they make you feel at home, and that your business and your presence was welcomed and wanted. When it came to scheduling and other details, Tim Rourke was a joy and a pleasure to have, he was funny, great spirited, and made me continue to love my decision for the car I bought, and not only made me feel at ease but made me feel like I made a friend. And also, Rodney Pomerleau, made my dream of being able to take my car home the same day, he was such a nice guy, and made me so happy and relieved that he was willing to get my information taken care of the same day, and he had a great sense of humor, and very detailed and explained in detail anything I had questions with. I just have never felt so happy and grateful to have such an incredible staff to work with, I know this review is long, but I would recommend going to see this dealer in particular to anyone, I've never been so satisfied, and happy with my purchase, and I look forward to anytime I need to go up there, because it's not just some car dealership, it's like a second home, with great people, that I would consider friends that made my car buying experience the best I've had ever. I thank them all more than they know!! I'd absolutely recommend these guys to anyone, seriously, you won't regret it! Love them!
- MBria2324 - 10/5/2012
All I have say is I love Premier subaru! It has been the only car dealer I have visited for the last 7 years!
When I hear any of my friends are looking for a car I send them directly to see Adam! I have had nothing but positive experiences when dealing with anything from buying a new car to having the smallest question answered by the service department. I feel like part of the family whenever I�� walk into the showroom, Rich the general manager has come out and spent time helping us make sure everything we needed was taking care of. They have built a lasting relationship with my family, my wife and I are both Subaru drivers and very happy. I highly recommend visiting this dealership if you are in the market for a subaru, the brand can't be beat and Between Adam (salesman) and Rich (Gm) are both nice and genuine people that is why I give them 5 out 5 rating!!
- Dean Alderman - 10/4/2012
They are friendly, honest and they listen to your needs. I would recommend them to anyone...and I do!
I have purchased four cars through Premier Subaru and every time I am amazed at their customer service. They are friendly, honest and they listen to your needs. I would recommend them to anyone...and I do! 8 -10 friends and family members have also bought cars through them and have had wonderful experiences. If you want fair prices and amazing service..and an awesome car (Subarus rock!!) then you need to go to this dealer, they truly are MANY steps above the rest! If I may recommend a salesman...Adam is the best!! Oh and Rich is also just one of the nicest people I have ever met.
Thanks for everything!
- Peppy Alderman -10/3/2012
I would highly recommend this dealership to anyone and look forward to many years of caring for my new Subary Legacy with this dealership and its awesome staff!
Our entire experience with Adam Arsenault and the entire team at Premier Subaru was unlike any other car buying experience. It was wonderful! They went above and beyond in every aspect of the experience! From being extremely friendly, no pressure, patient with test drives, minimal waiting times and most impressively, Adam was in touch with us on his day off from home to make sure we were comfortable with the deal, every question/doubt answered and addressed and made sure all our paperwork was in order. I would highly recommend this dealership to anyone and look forward to many years of caring for my new Subary Legacy with this dealership and its awesome staff! Thank you again!!
Purchasing my new. Outback was a great experience. jeffwas knoowllelldlgllleable about thecar, was friendly and treated me with respect. This is the third Subaru car thati have purchased over the years and I have been thoroughly satisfied withsubarus performance....I will, hopefully in the future be back foryey another Subaru...good dealership, professional and friendly
- Irene Cullagh - 10/1/2012
I had an overall great experience here. I would definitely come back again.
I had an overall great experience here. They never put any pressure on me and were always willing to help with any concerns I had. It's a very friendly and comfortable atmosphere. Not the dreaded car buying experience you'd expect. I would definitely come back again. Thank you Robert, Tom, Terry, and Liam!
JoshG - 09/25/2012
The whole experience was relaxing; there was no pressure to buy, no talking at me...
I hate car dealerships! The staff at Premier Subaru in Branford, however, changed my mind. I started out looking for a certified pre-owned Subaru and ended up with a 2012 Subaru Legacy. The whole experience was relaxing; there was no pressure to buy, no talking at me, rather the staff discussed options and let me make the decision. What I was particularly impressed with was the fact that even though my husband accompanied me, once they knew I was buying the car then I was the person they focused on. I would gladly recommend this dealership to any of my friends.
Chtwiss - 09/25/2012
I would recommend this dealership to anyone who is in the market to buy a car...
Buying a car is a daunting experience. If you go by what the advertising world wants you to know, every car is the perfect car... We had no experience to draw from when we pulled into Premiere Subaru... Our goal was to look at used cars, but as it often happens, we ended up buying our very first brand new car. We could not be happier. Barb answered all the questions we had about the car, and even let us talk to the service people in the back of the dealership. We spent about 4 hours at the dealership looking at cars and test driving new and used ones, but never felt pushed or pressured to do anything we did not feel comfortable doing. We ended up buying a new car because, in the end, that seemed to be the smartest thing we could do given the deal they were offering.We are thrilled with our new Outback and we still can't believe it is ours...I would recommend this dealership to anyone who is in the market to buy a car... Super chilled and friendly atmosphere, and they sell Subaru which in itself is a great car.... Thank you Barb!
Ilaria and Lauren - 09/23/2012
The most pleasant lease/purchase we have ever had in over 40 years of driving and buying cars.
After a less than pleasant visit to another local Subaru dealer we came to Premier and worked with Adam on a 2013 Forester lease. Adam was the most pleasant customer rep we have ever worked with. He was cheerful, professional and very personable. He answered every question we had and we never were pressured or rushed into a decision. On delivery he went through every feature and showed us evey thing in the car in great detail and left out nothing. He took us through the repair and parts area and made sure when we return for service that we know exactly where everything is. The most pleasant lease/purchase we have ever had in over 40 years of driving and buying cars. We highly recommend Premier and Adam.
Mr. Dave - 09/21/2012
I had an overall great experience here. I would definitely come back again.
I had an overall great experience here. They never put any pressure on me and were always willing to help with any concerns I had. It's a very friendly and comfortable atmosphere. Not the dreaded car buying experience you'd expect. I would definitely come back again. Thank you Robert, Tom, Terry, and Liam!
JoshG - 09/25/2012
The whole experience was relaxing; there was no pressure to buy, no talking at me...
I hate car dealerships! The staff at Premier Subaru in Branford, however, changed my mind. I started out looking for a certified pre-owned Subaru and ended up with a 2012 Subaru Legacy. The whole experience was relaxing; there was no pressure to buy, no talking at me, rather the staff discussed options and let me make the decision. What I was particularly impressed with was the fact that even though my husband accompanied me, once they knew I was buying the car then I was the person they focused on. I would gladly recommend this dealership to any of my friends.
Chtwiss - 09/25/2012
I would recommend this dealership to anyone who is in the market to buy a car...
Buying a car is a daunting experience. If you go by what the advertising world wants you to know, every car is the perfect car... We had no experience to draw from when we pulled into Premiere Subaru... Our goal was to look at used cars, but as it often happens, we ended up buying our very first brand new car. We could not be happier. Barb answered all the questions we had about the car, and even let us talk to the service people in the back of the dealership. We spent about 4 hours at the dealership looking at cars and test driving new and used ones, but never felt pushed or pressured to do anything we did not feel comfortable doing. We ended up buying a new car because, in the end, that seemed to be the smartest thing we could do given the deal they were offering.We are thrilled with our new Outback and we still can't believe it is ours...I would recommend this dealership to anyone who is in the market to buy a car... Super chilled and friendly atmosphere, and they sell Subaru which in itself is a great car.... Thank you Barb!
Ilaria and Lauren - 09/23/2012
The most pleasant lease/purchase we have ever had in over 40 years of driving and buying cars.
After a less than pleasant visit to another local Subaru dealer we came to Premier and worked with Adam on a 2013 Forester lease. Adam was the most pleasant customer rep we have ever worked with. He was cheerful, professional and very personable. He answered every question we had and we never were pressured or rushed into a decision. On delivery he went through every feature and showed us evey thing in the car in great detail and left out nothing. He took us through the repair and parts area and made sure when we return for service that we know exactly where everything is. The most pleasant lease/purchase we have ever had in over 40 years of driving and buying cars. We highly recommend Premier and Adam.
Mr. Dave - 09/21/2012
The paperwork and transfer of insurance coverage, etc. from our tradein was smooth and required no effort on our part
We were looking for a specific model to accommodate my wife's mobility problem. Ms. Mullen found exactly the used car that fit our needs. The friendly staff assisted my wife physically. The paperwork and transfer of insurance coverage, etc. from our tradein was smooth and required no effort on our part.
William Baskin - 09/07/2012
Tim was amazing - our experience was phenomenal and we would highly recommend Premier!
We had some trepidation initially in returning to Premier. A couple of years ago we looked at a used Outback and got an overzealous sales person who inundated us with phone calls and mailings. Very annoying! I must say, I am SO glad we came back!!! Tim Rourke was fantastic! Straightforward and determined to find a way to satisfy our needs, he was creative and relentless in scouring the inventory - lo and behold, we ended up going with a new Outback and we couldn't be happier. Tim was amazing - our experience was phenomenal and we would highly recommend Premier! We'll never go anywhere else!!! Thanks Premier!!!
Chellevt - 09/05/2012
I never met a sales person as friendly, knowledgeable and accommodating as Barbara Mullen
In 50 years of buying new cars (i'm now 77) i never met a sales person as friendly, knowledgeable and accommodating as Barbara Mullen! What a gal! She talked my wife and myself into a legacy and we haven't regretted it for an instant. After one visit she gave us a familiarity drive and after the second visit she broke us in on all the gadgets and devices. When we picked up the car two weeks ago she helped us further--by the time we left we felt like old pros! I'm happy to recommend premier subaru in general and barbara mullen in particular as the ultimate sales person! Very good service staff too - they held a seminar on service intervals and procedures so no mysteries remain. The subaru legacy is a smooth-running machine that will please any auto enthusiast.
Alan zimmerman, Guilford, CT - 09/05/2012
As always, we are very happy with Premier's high level of service.
Thank you for your follow up. As always, we are very happy with Premier's high level of service. It's the reason why we drive the extra distance to go to your dealership even though we live in Wallingford (very close to another Subaru dealer). We are a loyal Subaru family (Forester, Legacy, Legacy) and will continue to use Premier as our primary dealership for sales and service with our current and future vehicles. Thanks again.
Rob DeSanto - 09/04/2012
They continually provide outstanding quality service...
I've been dealing with Premier Subaru of Branford for 11 years (this is my 3rd Forester). They continually provide outstanding quality service which is why I keep going back. From their President to the newest employee, they give every indication of a desire to improve what is already superior service. They should be a model for how auto dealers should do business.
William T, West Haven, CT - 09/03/2012
There was no pressure - only thoughtful customer service and detailed answers...
Just a quick note to share that I had an incredible experience working with Mark Gennette at Premier Subaru this past week. I love my new 2012 Subaru Outback and know with utmost certainly that I secured good value. Mark was excellent and was able to answer my torrent of detailed questions to ensure I ended up in the best vehicle for my needs at the best price. There was no pressure ? only thoughtful customer service and detailed answers ? excellent professional qualities that were not as strongly represented by staff at the 5 other dealerships I was in communication with. I will refer my colleagues - many of whom are Subaru drivers - to Premier for their future needs.
Ray - 08/31/2012
I commend the professional, efficient and expert service and repairs you provided me...
I just wanted to let you know how grateful I was, and appreciative for the work you and your team did on my WRX last weekend, allowing us to get back on the road and complete my journey to Louisiana. I made it safetly to Streveport Monday morning, without any further automotive issues following my near-miss on 95 South. I commend the professional, efficient and expert service and repairs you provided me, and calm demeanor when my own stress was building. I have recommended you and your shop to friends and colleagues as an example of what a auto service center should strive to achieve. Thank you.
Mitch Basel - 08/20/2012
They have a very simple, honest, and easy process for buying a car...
I recently visited Premier Subaru to purchase an off-lease Forester. Their prices were lower than anyone else in the state and they have a very simple, honest, and easy process for buying a car. The prices listed on the used vehicles are the prices they sell the cars for, so don't expect to haggle. However the prices are super low comparatively, and they are all reconditioned to like new condition before they sell them. I ended up buying a 2011 Forester and they really shopped around to get me a great interest rate. In fact, they quoted an interest rate for me, which I accepted and then called me back to say they found it even lower at another bank which I thought was very classy. All in all this is a no frills shopping experience. All of their used cars are in perfect condition and most are certified. They are honest and do not try to upsell and would rather put you in the car you want to be in than pressure you into to spending more money. A very positive experience overall and I would definitely recommend Premier to anyone interested in a Subaru who wants a low-pressure environment to shop in.
Benny Bibb - 8/20/2012
I wanted to thank you...
Dear Mr. Alvine, I wanted to thank you for assisting my mother, Sandra, with the purchase of her 2010 Subaru Forester and for running a courteous and professional sales force. Mr. Tim Rourke was extremely helpful, knowledgeable and truthful about the questions we asked. If there were ever an occassion to purchase another vehicle, I would consider buying from Premier Subaru solely on the fact that you run an honest establishment and that's what is lacking in so many businesses in your industry today. Thank you.
Ann-Margaret - 8/18/2012
The entire team at Premier was a pleasure to work with...
My mother and I went to Premier to look at a new Forester for her. After having a poor experience several years ago with a different Subaru dealership, we were not looking forward to this trip. We couldn't have been more wrong! From the moment we entered Premier and were greeted warmly by Tammy, to our first introduction to our salesman Mark, the interactions were wonderful! Mark was knowledgeable, a great listener and was willing to answer any and all questions from both of us. he was able to allay my mom's fears about the purchase, and within a few hours, has guided her to the perfect car! We picked the car up today and she couldn't be happier. The entire team at Premier was a pleasure to work with, including Tammy, Mark, Richard and Mr. Alvine. There is a reason Premier is rated so high in customer satisfaction!
Caniche5 - 8/10/2012
James Crook did a fabulous job of helping my wife and I...
My wife and I had been looking for an all wheel drive SUV for some time and had decided to purchase a certified/used Subaru. We were not sure if it would be a Forester or an Outback and whether it would be an older, pre 2010 model or the newer body style. We live in East Lyme and had several dealerships to choose from. Simply put we needed to find the right car for us, at the right price and the right dealership that we would feel comfortable buying from. We visited a couple of dealerships over a few weeks and finally decided it was time to go for some test drives and chose Premier Subaru because of the diverse inventory. James Crook did a fabulous job of helping my wife and I test drive several 2009 and 2010 Foresters and Outbacks so that we could make up our own minds as to the vehicle that best met our personal needs and preference. He did so while answering our questions and making valid suggestions of his own. In the end we feel we found exactly what we were looking for but most importantly Richard Johnson was then able to reasonably meet our price expectations and then work with the finance manager, Rodney, to beat the finance terms that out bank had given us and thereby help close the gap between the price we had wanted to pay for the car and the price that Rich Johnson was able to offer us. The overall efforts by James, Rich and Rodney all made for a very satisfactory experience in dealing with Premier Subaru and we are pleased to say that we can quite easily recommend the dealership to others. We now are even looking forward to bringing our Subaru down to North Branford for service when we originally did not think we would even consider doing so for the simple fact that the dealership is 30 miles from our home. However because we have a long history of Volvo ownership and satisfaction with the service we have gotten from the mechanics who have kept our Volvos in top running condition for the past 25 years it is comforting to think that we might have found a dealership who will do the same for the Outback we have just purchased and who have promised that we can expect equally reliable performance from the Subaru that we have gotten from our Volvo. Time will tell if Robert Alvine's Premier Subaru Dealership lives up to the expectations we have. I'm guessing that it will if our first experience is proves a reliable indication of future performance and if Rich Johnson promise can be taken at his word than this is truly just the beginning of a long and happy relationship.
David Casko, East Lyme, CT - 08/15/2012
They treat everyone like family...
When looking for a new car.I saw a Subaru Forster and belive it or not I had to have it.So, I called and made an a appointment to see Tim Rourke.When we arrived tim took me and my wife to look at afew forsterers.We took one for drive and the rest is history..I got my car for a better price then we ever expected.Tim took the time to show us the best and cheepest way to fineance the car.Rich Johnson was great as he is the one evalueated my trade. I know now why Premier Subaru is the most successful dealer on the east coast, because they treat everyone like family.
Yankees23 - 08/09/2012
Just wanted to thank you for another great transaction with the best dealership I have ever encountered
Just wanted to thank you for another great transaction with the best dealership I have ever encountered. Jeff, you were outstanding, as I remembered you from the last time, attentive to details, crisp and helpful every step of the way. (Bob, you have assembled a great team and run a first rate company?my thanks to you and Jeff and also to Rodney, who was great both personally and professionally.) All best regards.
Don - 08/02/2012
I am blown away by the customer service you offer at Premier and will tell everyone I know about it.
Yesterday I went to the Premier Subaru service center for the first time to take care of a manufacturer's recall. I was really impressed with the friendly and efficient customer service of the front desk staff and the comfort and amenities of the waiting room. After my car was serviced as I was getting onto the highway, I noticed that my driver's side mirror, which had been cracked when I arrived at Premier, was now completely broken and falling off. As soon as I was able the next day, I called the service center and talked with Dennis Cullen. He patiently listened to what I had to say and offered to replace the mirror glass for no charge and told me to come in anytime that was convenient for me. When I arrived, my car was immediately attended to and I was out in less than 20 minutes. But to make my story even better, your team washed my car, too! I am blown away by the customer service you offer at Premier and will tell everyone I know about it. Your staff won a new and loyal customer today and deserve to be recognized. Thank you.
Katherine - 07/27/2012
It was pretty much the ideal experience for someone getting their car serviced.
The service I received was fantastic. I was able to schedule my appointment online, was greeted promptly at the service center, and was back on the road in the amount of time I was quoted when I arrived - and that included an extra oil change because the mechanics noticed I was just about due for one. It was pretty much the ideal experience for someone getting their car serviced. Thank you!
Rob - 07/24/2012
I am blown away by the customer service you offer at Premier and will tell everyone I know about it.
Yesterday I went to the Premier Subaru service center for the first time to take care of a manufacturer's recall. I was really impressed with the friendly and efficient customer service of the front desk staff and the comfort and amenities of the waiting room. After my car was serviced as I was getting onto the highway, I noticed that my driver's side mirror, which had been cracked when I arrived at Premier, was now completely broken and falling off. As soon as I was able the next day, I called the service center and talked with Dennis Cullen. He patiently listened to what I had to say and offered to replace the mirror glass for no charge and told me to come in anytime that was convenient for me. When I arrived, my car was immediately attended to and I was out in less than 20 minutes. But to make my story even better, your team washed my car, too! I am blown away by the customer service you offer at Premier and will tell everyone I know about it. Your staff won a new and loyal customer today and deserve to be recognized. Thank you.
Katherine - 07/27/2012
It was pretty much the ideal experience for someone getting their car serviced.
The service I received was fantastic. I was able to schedule my appointment online, was greeted promptly at the service center, and was back on the road in the amount of time I was quoted when I arrived - and that included an extra oil change because the mechanics noticed I was just about due for one. It was pretty much the ideal experience for someone getting their car serviced. Thank you!
Rob - 07/24/2012
I definitely recommend this dealership and can't wait to be able to utilize the service department!
This was one of my best experiences in purchasing a car. Everyone throughout the dealership was very friendly. I did not feel pressured, but I felt as though staff were invested in having me purchase a vehicle at the same time. I purchased a used Subaru Forester and felt as though I got a great deal without having to get into ridiculous negotions. I felt as though Boris let me take my time and even when feeling indecisive, was able to be very helpful without additional pressure. I definitely recommend this dealership and can't wait to be able to utilize the service department!
Alyssa - 07/16/2012
I will probably will never want to drive anything but a Subaru.
I knew when I was buying this new one that it was most definitely going to be from this dealership. I like their service department and I bought the last Outback from them. They don't push to sell probably because they have such an awesome product, but they make car buying as least painful as possible. Vanessa, who helped us out a lot this time around, was great. Her patience and commitment to not only Subaru, but to us made all the difference. She made sure at every step that we were getting the vehicle we wanted, answered all the questions asked and kept a smile the whole time. We appreciated that and haven't had any hesitation to recommend Premiere, but especially Vanessa. Thank you.
Anonymous - 07/09/2012
Good to meet a sharp mechanic that is careful, thorough, and conscientious.
Just a memo to advise as to developments on my visit today to your service department, customer no. 201658 [Lounsbury], inv. # 147612. This is the Sedan that you sold to Walter Hess for his wife Ruthie, my neighbors; I bought it from Walter when his wife died and it was surplus to his needs. The auto was tossed onto the rack for some diagnosis work, and your mechanic spotted the torn boot over the front half-shaft. I had noticed this (and the ejectment of the U-joint grease) earlier yet in the press of business had failed to write it up to myself and forgot it when I was with you. Nonetheless, your mechanic did independently spot the tear and the shaft, now without grease, was replaced to avoid field failure. I run a tour bus company and have to contend with all issues mechanical on a continuing basis (and nothing gets more expensive than a field failure in a tour bus, a company nightmare, so you can bet we knock ourselves silly on PM). Kudos to your man for spotting this, as it was tucked up in the bowels of the back engine compartment and not obvious. He is a very sharp fellow. Hang onto him; he knows his stuff! Good to meet a sharp mechanic that is careful, thorough, and conscientious.
Jan van Eck, Managing Director, Flying Dutchman Motorcoaches - 06/25/2012
The buying process could not have been easier!
I went into Premier Subaru for my dream car, the BRZ, and the buying process could not have been easier! Adam was extremely helpful and such a pleasure to work with! It didn't feel like I was dealing with a salesperson, but an actual friend! He made sure to keep me updated on the progress of the deal throughout the entire process. The communication and transparency was great, and made my decision so much easier! He is definitely a great person to work with, and I would recommend him to anyone buying a new or used car! As always your team does a great job. Had my 45000 mile checkup and said I would wait as they said about 90 minutes but was in and out in about an hour. Everyone in the service dept is so helpful and friendly that I never mind coming in for a service. And I love my 2010 Outback!
Gretchen - 06/05/2012
My service no matter how large or small is always FANTASTIC!!
Gary Christian is a GOD SEND!! Keep up the good work.
Fred Frank - 06/01/2012
Testimonials Continued, Click here
I had scheduled my oil change and 7500 mile service for the same night as my daughter's senior prom. I did not realize that it might be a conflict until too late. When I showed up at the Service Center, I explained my predicament to Gary. He told me the service usually takes at least an hour, but they would do their best to make sure I was out in time. Much to surprise, my name was called 45 minutes later. Not only did I get there in time to take pictures of my daughter, I beat her to the site they had chosen to take pictures. I truly appreciate the responsiveness shown by the members of the Service Center to my scheduling needs.
Jen - 05/29/2012
When one deals with Premier there are no surprises!
I first became aquainted with Premier Subaru over seven years ago when I purchased the first new car of my life (I was 60 at the time!), a 2005 Outback from them. In the ensuing years, I became very friendly with, and trusting of Gary and Dennis in the service department. Recently, I asked my friends in service what they thought my used Outback would bring in trade-in. Avoiding any hint of high pressure, I was introduced to Jeff Irzyk, who, with speed and efficiency obtained a more-than-satisfactory trade-in quote. Prior to the present, I had not met nor dealt with Jeff before. However, I recalled having seen his name among the employees when I bought my vehicle in '05. (It's Irzyk folks, not Smith nor Jones!) Both Gary and Dennis spoke for his competence, and as usual, they were right. Jeff had seven years of experience at Premier and had owned two Subarus. Dealing with him was as close to a pleasure as dealing can be. Jeff never failed to go the extra mile to ensure that I was satisfied. Unlike the average car salesman, Jeff made every effort to see that the customer understood every aspect of the sale. All in all I walked away feeling that I had been treated fairly and had gotten a deal I was pleased with. I feel that when one deals with Premier there are no surprises! I have and would recommend this dealership to Family and Friends.
Wm.C. Brockett - 05/25/2012
For the last 12 years I have been totally satisfied and happy with the wonderful Subaru Service Department.
For the last 12 years I have been totally satisfied and happy with the wonderful Subaru Service Department. Especially with Gary's loving concern for my safety! Sincerely yours,
Barbara Coulombe - 05/18/2012
Thank you
My husband and I met you yesterday while we were talking with your salesman Tim Rourke. We just wanted to let you know that our experience with Tim was the best ever, and we have been in many car dealerships over the years. I had actually stopped in on Wednesday just to get an idea of what the Subarus are like, get some idea of pricing, models, gas mileage etc. Tim was very personable, pleasant and what i appreciated most of all was that he took the time to show me around, answer my questions, without any pressure! That was really impressive! When I was satisfied with the information he had given me, I thanked him, and walked away thinking i wouldn't mind doing business with him and Premier. I visited two other dealerships after yours, and was met quite differently. I was ushered in, offered a chair, and I never had a chance to say a word until I had to give them my name, address, phone number. My first thought was they are not interested in why I am here, but want to sell me a car and will probably haunt me now that they have my phone number! But this didn't surprise me, since it seems to be the way it works in most places. Thinking about this, who would you want to do business with?Well, I had also done my homework. Our latest Consumer Reports Magazine had arrived and Subaru beat Honda for the first time for top car, and I also spoke to someone I know well who owns a Subaru, and her remarks were I would definitely buy another one ?I love it. My husband and I both own one. After doing all the footwork, I related my experiences with my husband, and I told him I would love to go back and see the Subaru, and talk some more to Tim. Which is exactly what we did. It was the most comfortable experience we've ever had in a dealership. i was truly impressed with the people we observed working there, the people we met, including Rodney in the business office. We spoke with Tim for quite a while, then we did a test drive of the Outback, the car we were interested in purchasing. Every aspect of that vehicle was presented to us by Tim. He was letting the car sell us by all he pointed out, and we thought that was so professional! There was no hokey hype, no BS, just someone who wanted us to know all about a vehicle we were showing great interest in. Again, no pressure! It did not take long to decide we were right where we wanted to be, dealing with a wonderful dealership and an awesome salesman. Before we drove off today in our 2012 Outback, we sat in the vehicle while every single gauge, dial and feature was explained and demonstrated by Tim. I think I told Tim that no one has ever done this before in our years of purchasing a car. Tim, and the experience we had with Premier Subaru will be two great reasons why we will highly, and I mean, highly recommend your dealership to family and friends! It has been our pleasure doing business with you from the moment we first walked in the door, til we drove away happily in our gorgeous new Outback! Thank you to all of you. A special thanks to Tim.
Janet, Branford, CT - 03/28/2012
Repeat Customer!
I am a repeat Premier customer. The first time I came on the recommendation of friends. I loved my first Suburu, and my experience with the dealership. In addition, I used their service department and have been extremely please with that as well. When it was time to get another car, I did not hesitate. They are upfront with costs, deals and financing. In addition to working with my salesperson, Barb Mullen, I found Rich Johnson also very informed and pleasant to deal with. I would recommend Suburus and Premier to any prospective car buyer.
Valarie, Branford, CT - 02/27/2012
A Subaru Owner For Three Decades
Having been a Subaru owner for over three decades, I feel qualified to rate the full service dealerships I have dealt with. They were all very good, but one stands out so dramatically. In Pennsylvania, Monroeville and Irwin dealerships, located near Pittsburgh, were acceptable most of the visits. Occasionally, it was obvious that sales, not service, was their primary interest. When my wife and I moved to Hershey, PA., the closest dealership was located in Harrisburg. The dealership there was very courteous and offered much better maintenance service. However, since moving to Connecticut nearly six years ago I've been overwhelmed by a dealership I recommend to every potential person looking for a vehicle. It has a superb maintenance service department. Every individual employed at Premier Subaru in Branford, Connecticut is a model employee. At least that's the perception, as a customer-consumer, I have observed. Their maintenance/service department have competent individuals at every level, from secretaries and personnel making appointments to the persons writing up the work order forms, mechanics, assistants and managers. Their recommendations for other corrections or added maintenance have always been prudent. After having an oil change, thew mechanic indicated on the work slip that front brakes should be serviced. The person behind the counter called me from the waiting room and informed me. I indicated I did not want the work done. Driving home, I realized I could be jeopardizing the safety of not only myself but my wife, and grandchildren who we transport and babysit. I called Premier Subaru service department and informed them I changed my mind. They informed me that they could schedule and fix my problem the next day. This illustrates how this dealership takes safety of their vehicles and cooperation with their clients above and beyond other dealerships. They offer free coffee, television, computers, free internet service, and free loan cars for major servicing or repairs. The dealership shows obvious concern for all their customers. Therefore, I feel this dealership, Premier Subaru of Branford Connecticut, deserves the highest award Subaru offers. Thank you for reading this letter and I am not related to or friends of any employees there. I just feel that as a concerned consumer that superior service deserves praise.
Sam, East Haven, CT - 02/14/2012
Much Appreciated!
This was my first service for my Subaru that I purchased in October. I was very pleased with every aspect of the service. Everyone in the service department was friendly, professional, and helpful. Dennis took the time to come out to the car with me to answer some questions I had. The wait time was what I was told it would be and the waiting room was comfortable. I was able to easily get on-line while waiting and get some work done. Also, having the car washed is a nice treat which I appreciated. Many thanks,
Carolyn, Hamden, CT - 01/30/2012
Thanks for Everything!
My husband and I were so happy with the service we received at premier. Everyone was wonderful and went above and beyond to help us! Thanks for everything!
Sue & Bob, Branford, CT - 01/30/2012
Keep Up The Good Work!
As always, we received wonderful service at Premier Subaru. I wasn't able to go due to a broken ankle, but my mom, who went in my place, made a point of telling me how nice everyone was at Premier. She said her experience was distinctly different from the service she receives at her car dealership (not Subaru -- she drives a Toyota) in California. She was especially impressed with Gary. My experience with him in the past supported exactly what she had to say of him. This is all to say, keep up the good work! And thank you.
Myra, New Haven, CT - 01/27/2012
Very Happy!
I am very happy with all the service being done on both Subaru Outbacks that I own. Katie Mulqueen has been very helpful with online appointments and communicating with me via email as this is the best way for me during the day. Rob in parts was able to find and order the tires I wanted quickly and at a good price. Thank you.
Alan, Middletown, CT
A pleasure dealing with Barbara... an asset to your dealership
On Friday, January 13th my wife and I took delivery of our new Subaru Forester. The process in purchasing the vehicle was made most enjoyable by your sales person, Barbara Mullen. Barbara is a real professional. She wasn't pushy, but knew when to push the buttons and ask the right questions. She was not only pleasant, but really knew her product. After signing the order, Barbara kept in touch. She called to let us know the status of the order and when we could expect delivery. Of all the new vehicles we've purchased over the years we never had each feature explained to us as thoroughly as Barbara explained them. It was really a pleasure dealing with Barbara. She really is an asset to your dealership.
Jim & Ro Ryan, Branford, CT - 01/16/2012
Thank you so much!
Thank you so much for all you did for me in my time of need. You truly are a good person and I love my Subaru! Thank you again,
Rose, Stratford, CT - 01/2012
Service Took Less Time Than Expected!
You were all very efficient and friendly and the service took less time than I expected. I am very pleased. Peace,
Maria, New Haven, CT - 01/2012
Slime Free!
Everything was great! I love Premier Subaru and I recommend you to all my family and friends. Thank you for keeping it real and slime free :) Sincerely,
Hannah, Norwich, CT - 01/2012
The Team Was Wonderful!
The team was wonderful and went out of their way to help me get a replacement tire you did not have in stock so I could leave on my Christmas drive to Massachusetts the following day. The young lady at the desk, I think her name was Kristen, was outstanding!!! And, very caring about my predicament of not wanting to drive that far on my spare! Special thanks to her!
Gretchen, Branford, CT - 01/2012
We are Delighted!
We are delighted with the servce we have received. It was outstanding and continued outstanding service is a top reason why we continue to come back to Premier Subaru not just for service, but also for new cars!
Peter, Woodbridge, CT - 01/2012
Thank you!
I am happy with the work that is done on my vehicle! Thank you!
Maura, Branford, CT - 01/2012
So Pleased with the service!
I moved back to North Branford last June. The other day was the third time I used your services at Premier Subaru. I have been driving for nearly 40 years and I have never been SO PLEASED with the service and friendly atmosphere of your establishment. The honesty and efficiency of your service center is something that I will be VERY HAPPY to get to use to! Sincerely,
Tim, North Branford - 01/2012
This is my second Subaru from Premier!
This is the second Subaru bought from Premier Subaru during my eight years of being in Connecticut. All personnel have been outstanding in their dealings with me and my extended family. Thank you!
Nancy, Madison, CT - 12/2011
Seven years & 3 Subarus later I continue to be impressed...
Dennis, Seven years & 3 Subarus later I continue to be impressed by the quality & attention to detail of Premier Subaru's customer care. Thank you,
Bill - 12/2011
I am a Premier Lifer!
The Service Department is sick! Gary is the Man & Jamie is a Peach! I just met Kristen, shes Cool. The Techs are cool dudes & always do a killer job on My 2009 WRX Premium! Im a total Premier Lifer, The future Tribeca, Forester & STI will be with Premier. Keep it up! Cheers!
Ed, Madison - 12/05/2011
Always a Pleasure!
Always a pleasure doing business with Premier Subaru. I can't wait for my next visit. Great job Bob and Katie! Graciously,
Monica, New Haven, CT - 12/05/2011
Good Work All!
I have to say that the staff of the Premier Subaru Service Department is Great! I find them to be friendly, helpful and professional. Good work all! Sincerely,
Paula, Hamden, CT - 12/02/2011
Refreshing Customer Service
We recently brought our 2010 Subaru Outback in for a flat tire that we believed was unrepairable. Being new to Subarus, this is our first, we then learned of the requirement to have all the tires pretty close in circumference for the All-Wheel Drive to work properly. Having 30,000 miles on the tires and with a good amount of life still on them, I was worried about having to buy four new tires at this time. You helped us with a used tire that had comparable wear as the other four tires and was much less expensive than replacing all of the tires. This attention to serving your customer was refreshing and confirmed that I will be back to you for the four new tires in the not too distant future. Thanks again,
Andrew & Gretchen, Branford, CT - 11/22/2011
Best Car Buying Experience I Ever Had!
Our salesperson, Ted Astarita, took A LOT of time with us explaining the options available to us with the vehicles in stock on the lot. He was extremely thorough - never rushed us - and made the entire experience the best car buying experience I ever had.
Robert and Janice, Cheshire, CT - 11/03/2011
Very Happy With Service!
Hi Laurie, I was very happy with the service, with the fact that they got me in quickly, and that they were able to find a quiet place for me to work. Much appreciated on all counts. Thanks for checking.
Pem, Madison, CT - 11/02/2011
This is our 5th Subaru!
We love Bob Alvine and Ted Asterita was GREAT to deal with! This is our 5th Subaru!
Elizabeth and Bill, Oxford, CT - 10/28/2011
Thank You - Service!
Car is running good! My first time for service with Premier Subaru. Your shop and desk exceeeded all expectations! I do most of my own work and am fussy. Price was reasonable. People were helpful and cheerful. My wife and I felt comfortable in your service area....not your typical garage. I will be back and will recommend Premier to as many people as possible. Thank you for asking. Kind Regards,
Len, Northford, CT - 10/26/2011
Excellent Customer Service
I would like to personally thank you, Mr. DePrimo, for having your help on purchasing the Subaru Tribeca. We are very happy with that decision and we are enjoying it. I will refer family and friends to your dealership without any referral bonus, just for your excellent service. You are an example of excellence in customer service. Respectfully,
Eduard, Rocky Hill, CT - 10/14/2011
I got my cd's back!
Bob, I recently brought old car in to have the audio system replaced and I left a disk in it. Service said they would get it back for me and I thought - yeah right, that's never going to happen. Well it did happen! Your team goes above and beyond. I love love love my new Forester (my third). They keep getting better. Thanks for a great car and a great team to work with (Ross & Rich). Sincerely,
Sue, Hamden, CT - 10/06/2011
Thank you for your email!
Laurie Anne, thank you for your email. I am very happy with my Subaru and the service department.They are all very nice and answer my concerns or questions.I forget the young lady who waits on me. But she is very helpful and has a great sense of humor. She is a asset to your facility.I hope to have a long relationship with Premier. Thanks again.
Ann D, Branford, CT - 10/04/2011
I Love The Dealership!
I love the dealership! I was very pleased with the price of the vehicle. Jeff Irzyk was WONDERFUL!
Maria and Marcel, Northford, CT - 09/17/2011
Thank you for a trouble free used car!
I was looking for a new car and never thought I would end up with a SUV in great condition. My family and I took a road trip 2 weeks after I bought this vehicle. Our road trip was about 2,800 miles round trip with the A/C running all of the time. I thank your service department for a trouble-free road trip. Thanks to Ralph Coppla for a smooth sale.
Joseph and Randi, East Haven, CT - 09/07/2011
I love my Baby Girl
As my daughter (Lauren) and son-in-law (Joe) purchased their Subaru from Premier, I was certain that I would also. I was very impressed by my overall experience as a first time buyer and absolutely love my baby girl. Thank you so much for such a positive experience.
Carol - 08/31/2011
Just a Note To Express My Opinion
Hello Mr Alvine, Just a short note to express my opinion about our experience with your Service Department. Since purchasing the car new from you and having it always serviced by your dealership, we have always dealt with Gary. Not only has he been pleasant without being exaggerated, but he maintains a high level of professionalism and courtesy at all times. Regardless of the amount of people wanting his attention, he is always attentive to everyone's needs. He is a very good member of staff who should be duly recognized for an excellent effort. Regards,
Vince, Milford, CT - 08/31/2011
You are to be congratulated!
Good morning, Bob. You are to be congratulated. My experiences at Premier Subaru so far have been far above any expectations I had, based on the recommendations of friends who have bought cars there. You have a great staff. Dorret and I were particularly impressed by the very professional behavior of Ross Novak. This young man is a real asset to your organization. Sincerely,
Ned, Shelton, CT - 08/26/2011
An excellent employee...great car experience!
Mike was extremely professional and straight forward about the car, sale and trade of our vehicle. When we arrived to pick up the car it was in great condition and the process was very fast. Mike even offered to buy our children ice cream when they spotted the ice cream man at your dealership. You have an excellent employee and I hope he is valued at your dealership. Thanks Mike for a great experience.
David and Traci
Your service group is truly the best!
Dear Laurie, Everything was great, and Gary went out of his way to help me figure out how to use my media hub with my new iPad. Your service group is truly the best! Sincerely,
Camille - 08/16/2011
Lower cost than expected...excellent customer service
Dear Robert J. Alvine, I just wanted to drop a line expressing my appreciation for the excellent customer service offered by Dennis and the whole Service Department team at Premier Subaru. Having owned or leased 4 Subaru's: 1998 Forester; 2003 Legacy; 2005 Outback Wagon and a 2006 Forester I have grown accustomed to excellent reliability. Several weeks ago while driving my 2006 Forester which was 5 months and 4 thousand miles over warranty, the engine failed. As I was driving, the check engine light came on, I lost power and the engine was making a bad noise. The vehicle was towed to Premier where it was determined that the engine had suffered a dropped valve guide. When I spoke to Dennis he was as surprised as I was and tried to alleviate my anxiety. Recognizing my distress at this low mileage failure and my history of Subaru ownership he was able to arrange a Goodwill repair at a much lower cost than I expected. I wanted to commend the Premier Subaru Team for their excellent customer service. Everyone I spoke to was pleasant, understanding and professional. When the time comes for a new vehicle I plan on visiting Premier Subaru. Thanks.
Steven Farber
Excellent salesmanship and the professionalism exhibited at Premier Subaru
Hi Jeff, and thank you again for your assistance in the purchase of my new Legacy. The combination of your excellent salesmanship and the professionalism exhibited at Premier Subaru has made my car purchase (and Pete's) very pleasant experiences.
Jen
Your staff was on the ball, friendly and hassle-free
Robert, We had a great experience! Your staff was on the ball, friendly and hassle-free. Your finance manager, I think his name was Rich Johnson was a great guy and it made it easier to give you all $31k. Keep up the good work!
Bob
Thank you and the staff for the courteous and professional service I received
Hello Jeff. I was happy to see your email because I was also going to email you to thank you and the staff for the courteous and professional service I received. I normally do not like driving on I 95 but the drive home last night was enjoyable. I am learning the locations for the features and opened the moon roof to enjoy the full moon on my way home from the train station tonight. I liked my 2001 Forester and knew I wanted another when it was time to trade in. I am looking forward to many years driving this car. Thanks again to you and everyone who helped with my purchase!
Anonymous
One hour ride to Branford was well worth it
We could have purchased a Subaru 5 minutes from our house. However, the one hour ride to Branford was well worth it. I would return for another purchase down the road.
Michael and Lorraine Gauthier
We were very pleased with our experience at Premier Subaru
We were very pleased with our experiend at Premier Subaru. We were able to get a car we like very much within our budget and time needs. Overall it was a good experience and everyone we talked with was very helpful. Don was great and we look forward to seeing him when we bring one car in for service.
Megan and Gareth Smith
I'd travel 3 hours again to buy a car from you guys.
Mobil 1 is good. Thanks for your very quick response. I'd travel 3 hours again to buy a car from you guys. You know how to do it. Thanks again.
Robert J. Wolf
We just wanted to thank you for your help and assistance
We just wanted to thank you for your help and assistance. We're enjoying the car and are looking forward to our drive to Florida. My son, Gregg, will be buying a car next Spring and he will be coming to see you and Barb at that time. Regards,
Jill and Kenny Bradford
Thanks again for the great customer service that you, Bob and Rich have provided
We are very pleased with the new car for our son Brian who is finishing his final year at college. Thanks for getting us into this car in such a timely manner as Brian is driving back to Bucknell in PA today. He was previously driving a 2000 Legacy that we purchased from your Premier Subaru used car center and was set on getting another Subaru. I am confident that Brian is enjoying the new 2010 Legacy Premium. Thanks again for the great customer service that you, Bob and Rich have provided. Regards,
David Chew
Will be glad to recommend you to my friends
I am really enjoying the Outback and will be back for service! Thank you for all your help and will be glad to recommend you to my friends!
Sharon Joslin,Satisfied Customer
I am one very happy camper!
Thanks for your very nice note. I apologize for not emailing you sooner but just got back to the office after a week away and have been catching up. I want to tell you I LOVE LOVE my new car. I am not kidding I am totally over the moon about it. I love the way it drives, I love the gas mileage, I love just about everything and must say have not enjoyed a new car any more than this one! I have had great comments on it from all my friends including one good friend who is a car lover and said it was a very sexy looking car. I thought you might like to share that comment with your team and Subaru as that is not a word usually associated with a Subaru!!! I am one very happy camper!!!! I enjoyed working with you very much and the total experience with Branford Subaru was terrific and am looking forward to seeing all of you often as it looks like we have sold the house and will be in Branford by October full time!! Thanks to you and the team for everything. All we have to get done now is to hope the gov't gets the clunker approved..have you had any of the ones you did approved ??? Keep us posted on that if you would. By the way also wanted to tell you I have noticed Subaru's ads in support of the ASPCA and that really convinced me I picked the right company. Kindest regards,
Gretchen
I have already recommended Premier to my Family and will be returning
I was very impressed with the knowledge and experience of my salesperson, Nick, and his friendliness, and the fact that he focused on the product and did not pressure me about the purchase. I had already made up my mind to buy a Forester, but I needed to find the right onw, and he was patient, showed me all of the ones I was considering and let me decide, even taking multiple test drives. This was truly a help to me in finding the right Forester, and I love it. Rich also did his job just as professionally and respectfully. I ahve already recommended Premier to family and will be returning. Thanks!
Michael Norse
Excellent experience!
Excellent experience! Ralph was very helpful and corresponded with us in a timely manner.
Mr. and Mrs. Todd and Heather Verdi
Appreciate your generosity and thoughtfulness
Last night was the Bluefish outing, thanks to you, and it was a beautiful night. The four of us had dinner at Joe's in Fairfield and had a great time with the Bluefish scoring first. Despite the Southern Maryland Blue Crabs winning 7 to 2, it was an exciting game and a lot of fun. Both Carol and I appreciate your generosity and thoughtfulness. Thanks again.
Tom and Carol Keefe - Recipients of box seats to watch Bridgeport Bluefish
Everything Was Great!
Everything was great, and Gary went out of his way to help me figure out how to use my media hub with my new iPad. Your service group is truly the best! Sincerely,
Camille, New Haven, CT - 08/16/2011
Best dealers I've done business with!
Jeff was one of the best dealers I have done business with. He was business like and informative and not in my face like other dealerships. He was very professional but at the same time very easy going. My husband purchased his car with you last year. I purchased my vehicle this year and I would recommend your dealership to family and friends. Thank you Jeff and Rich. Sincerely,
Katherine Rose
It was a great pleasure to have worked with Mike
Hi Mr. Alvine, It was a great pleasure to have worked with Mike. He was wonderful and very patient with me. :) I am very happy and will definitely look back to coming there again to purchase another vehicle in the near future. If I have any other friends etc that would like to purchase, I will refer them to the dealership. Thanks so much and have a wonderful week.
Anonymous
Thank you!
I would like you to know that I have been, and remain, extremely appreciative of the care and service I receive from your staff. Brian Dubosar has been simply exceptional- you are very lucky to have him!!!! I find myself thanking him continually for all he does for us- and it occurred to me that I have not let you know how great he has been for us- not only in selling us multiple cars (and more to come!) but he goes out of his way for us to make sure we get the help we need. For example, my son had some minor trouble with our (his now?) legacy in the Boston area, had it towed to a local dealer, and Brian offered to connect with the dealer and was able to get them to give him prompt attention (a week wait turned into an immediate fix!). Our other Subaru, just this weekend, got a flat- tire sliced on the side wall. I called Gary in service- he was patient, responsive, just terrific- and Brian was right there helping me, working with Gary and- despite a crazy and busy Saturday- they were somehow able to help me that day and, while it was there, despite the busy schedule, found the time to do the oil change which saved me a trip back! Brian regularly goes out of his way to help us with servicing our car, so graciously. I feel comfortable getting any car advice from him. He clearly cares deeply about Premier Subaru and his customers. I have found the same attitude and dedication in your service department with Gary and his team, and your sales team- especially Adam. So it will not surprise you that we continue to tell our friends about Premier Subaru!! I suspect you already know you have an amazing team. I just wanted you to know that it is both noticed and appreciated. Thanks again,
David, MD, Bethany, Connecticut - 08/15/2011
How Pleased We Are!
I wanted to write and let you know how pleased we were with Jay Primavera. We purchased a 2010 Subaru Forester last week and are very pleased with it. Jay is a very patient and a knowledgeable asset. He also has wonderful manners which is evident from the first encounter. Jay mentioned that he is new to your dealership and to selling cars. I think that Premier Subaru is very fortunate to have Jay on it's team! All the best,
Janet & Bill
Love the car!
Love the car! It took a little getting used to because I've been used to American cars. I drove it up north & then to West Virginia to visit my sister. I've been driving it to work & back. 31.5 miles/gallon. Not bad! The car runs & rides great. It took 30 years to get a Subaru but I'm totally sold on them. On a personal note; I appreciated everything you did to help me. Bob (Alvine) was exactly the individual I expected him to be. Somewhere along the line I plan to stop in & visit. Thanks again,
George
What a pleasure it was to work with Jeff...he really is a value to your team
Just wanted to drop you a note to let you know what a pleasure it was to work with Jeff. I was in a few months earlier to look around. Unsure what I wanted to do. I didn't feel comfortable about trading in my Toyota if it were unsafe. But when I learned mine wasn't part of the recall, I contacted Jeff again. He really is a true value to your team. Thank you and I look forward to enjoying my Subaru.
Paula
I'm telling all my friends!
I would like to say how great it was dealing with Mike and all the people at Premier. I'm telling all of my friends!!!. Thanks so much.
Joanne and Suzanne Cutrone
It was an overall great experience dealing with Premier
It was an overall great experience dealing with Premier. Nate was a great help and kept me well informed at each point of the sales process.
Anonymous
The way your facility operates is the way a dealership ought to be run and the way car buying should be
I just drove away from your dealership tonight with a new Forester. I have to thank you and your fine staff for the best experience fom any car dealer over the last 30 years. I typically buy a new car every 3 years or so and I decided to try Premier based on a referral from my attorney. The way your facility operates is the way a dealership ought to be run and the way car buying should be.My salesman was Mark Genette and I also dealt with Rich, in finance, both men were professional , personable and just great guys. I was so impressed with everything in buying my new car at Premier, I already told 3 people looking for cars about your dealership and will bring my neice down for her families second car. Hold onto Mark he was a hard worker and did everything possible to listen to us and make us happy and he did so very much.My sincerest thanks and I will be back for my next car , I assure you.
Anonymous
Premier is the BEST
I leased two Subaru's and was very satisfied. This time I bought a 2002 Subaru and also was very satisfied. Brian and Stan were excellent in all aspects of my purchasing the 2002 Subaru Forester and also when I leased my vehicles. I will never do business with any other dealership Permier is the BEST. Thanks you,
Margo Martin
I'm thrilled with my (new) pre-owned Subaru Outback!
I'm thrilled with my new pre-owned Subaru Outback! I love it! Thank you Laura! You are the best.
Nancy O'Donnell
You all made the experience pleasurable
I'm so happy with the purchase of my car. I want to especially thank Mr. Mike Gennette, Mr. Rich Johnson and to anyone I've forgotten. Thansk a million! You all made the experience pleasurable.
Andrea Walters
Barb is outstanding!
I wanted to thank you and especially Barbara Mullen for her hard work and great personality. I have always bought used cars from private sellers and Barbara made this experience one of ease and pleasure. Her amazing followup and great personal attention has gained you a lifetime customer. I have already put 102 miles on my new to me 2001 Outback and I am smiling every mile I drive it! Thanks again to you for running such an amazing and friendly dealership and of course thanks to Barbara for being not only a stellar salesperson but also an amazing new friend! Have a great weekend and thank you again!
Chris
Thank you so much for the excellent experience
Thank you so much for the excellent experience in buying my first dealership car! Barb is outstanding! I have been telling all my family and friends who are looking for a car to visit Premier! Thanks again! I am completely satisfied with Premier Subaru!
Chris Ivanoff
Multiple Purchases at the Same Time!
We purchased the 2008 used Legacy for our son and at the same time a 2011 Forester - we owned a Legacy Outback in the past - enjoyed it and came back again - Barbara was our sales agent - she was wonderful and Marco did the financials equally wonderful!
Karen & Daniel L., North Branford, CT
Will definitely bring my baby car back
Just wanted to say what a pleasant experience I had having my oil change done at Premier. As this is not my first car, I have had experiences at many dealerships. Your service stands out above and beyond all others. Yes, I will definitely bring my baby car back in for it's next oil change. Since I baby it, it may take me awhile to get to the appropriate mileage! Sincerely,
Nancy G
F-A-N-T-A-S-T-I-C
Your Service Dept. is always F-A-N-T-A-S-T-I-C.
Fred
Repairs done quicker than expected
I appreciate the good service on Thursday. Repairs were done quicker than expected, and your staff was very courteous. We really appreciate not having to pay for the new tire since our car is brand new to us, even though no one is sure exactly when the problem started. So thank you!
Jane
As always, excellent
As always, excellent. I had my car in for a 7:45 oil change and indicated that I absolutely HAD to be out before 9 as I had a doctor's appointment in Branford Center. I was promised the time constraint would be no problem, and it wasn't. Charlie Miller is always my mechanic of choice and he was this time also. Charlie is always helpful above and beyond, including when i dropped it off inside, he made a recommendation to me that I had never thought about before. Sincerely,
Marty
Service at Premier is awesome
The service at Premier is awesome. I had a tire with a slow leak and it was changed promptly. Same tire got a bubble and replaced again, no hassle. Fit my wifes car (Linda Meola) in a few weeks ago for a hitch and last week squeezed mine in for a hitch because her car was hit from behind and in the body shop. We wanted to still have a hitch for vacation and thanks to Dennis and the rest of the crew we are good to go. Thanks to the guy who installed both our hitches, sorry I forget his name. Very nice person.
Bob & Linda
Wow
I just received a call from Jamie who told me that the car is being returned today with a passed emissions test, an oil change, a vacuum, and no big charges. That is incredible news, and it comes at a time when I've been feeling more than ever that so many human interactions are just a hassle. I believe that each of the gas stations to which I brought the car (first for the test, and then for a potential remedy) acted in very good faith, but neither of them could have done what your company did. Please thank Dennis for me as I don't have his email. It does not escape me that when our cars are not very broken, a lot of time and expense still goes into getting them, servicing, and returning them! As always I really appreciate your help. Best,
Jonathan
I have never had such a good experience buying a used car as I did at Premier Subaru
Hello Bob my name is Robert...on 5/19/11 I purchased a 2002 chevt trailBlazer. I have never had such a good experience buying a used car as I did at Premier Subaru. It was a bit of a ride from Western MA. but worth the trip.Terry and Marco were excellent to work with. I tell everyone about your dealership. I will be back to make my next purchase . Also my TrailBlazer was very clean when I left the lot. You really take care of your out of state customers, thanks for putting fuel in the gas tank and the limited warranty gives piece of mind. Thanks and I will see you for my next purchase.
Robert
First-time Subaru owners - will recommend
Mark Grennette was very professional, calm, patient, and thorough. A pleasure working with him and an asset to your organization. Thanks again. P.S. We are first-time Subaru owners and will recommend Subaru cars and your dealership.
Cindy and Chris
Very pleased with my experience
I was very pleased with my experience. Jeff was very friendly and helpful. If I hear of anyone in need of a care I will send them Jeff's way! P.S. Jeff was also super helpful when I called with some questions!
Heather
A positive contrast to the experiencesa t several other dealerships
Very satisfied with teh service provided by Ralph Coppola and Premier Subaru in general. Both provided a positive contrast to the experiences at several other dealerships we visited over the previous two weeks.
Robert and Susan
I tell EVERYONE to visit Nate & the guys at Premier Subaru!
Nathan my sales person was wonderful and very knowledgable. Marco was great at getting me financed with a payment I was comfortable with and my trade in loan was paid off in full. I tell everyone to visit Nate and the group at Premier Subaru!
Melissa
Five star service
We just wanted to complement you on the extremely good service we have received for our 2008 WRX. Specifically, we are very impressed with Gary who bends over backwards to make sure we are satisfied and that we get repairs under warranty whenever possible. Gary is a pleasure to deal with as is everyone there, including Stanley who takes the time to understand what we like a car and keeps us up to date on the latest models. I'm pretty certain our next car will be a Subaru from Premier. Thank You,
Ed and Lorna
Your staff made it a pleasure
On Monday (February 14, 2011) I leased a Subaru Forester from your dealership and I want to commend you on your professional and courteous staff. It was a pleasure from my original contact with Jennifer Greenberg, then on to your salesman, Stan Nitkowski. Both were very pleasant and helpful to work with ans, as the sale progressed, I was further introduced to Rich Johnson who handled all the paperwork quickly and efficiently. On Tuesday I returned to pick up my new car and Rich had everything arranged. Barbara Mullen gave me a thorough demonstration of the car and set up the satellite radio for me. Everyone made sure that ll my questions were answered and that I was satisfied with their service. Buying a vehicle can sometimes be a trying undertaking but your staff made it a pleasure. I hope you will convey my thanks to all who made this such a great experience. Very sincerely,
Mortimer Murphy
Thank you for making me feel so comfortable with no pressure at all
Thank you so much for making me feel so comfortable, with no pressure at all. Mike Manzi was so patient with me the whole time, he always answered any questions via phone or email promptly. And thank you for such a warm welcome to the Subaru family. I am positive you will be seeing some of my friends and family soon. Thanks Mike.
Annette Estridge
Excellent Service
I would like to bring to your attention one of your staff Dave Harger, Operations Director of SubaruPartsWarehouse.com . I am in CA and recently, i needed to buy some parts for my son's Subaru Tribeca. The local dealers refused to help me due to the complicated situation but to make the story short, I had to look to the Internet for help. I found SubaruPartsWarehouse.com and then my problem was solved. Dave took charge of my problem and even though there were shipping issues, he thought outside the box and made it work. My point is, honestly, I was going to give up on buying Subaru the brand even though we own 3 ( 06 STI, 09 Legacy and 08 Tribeca) and we are very happy with them. The customer service of the California Bay area Subaru dealers are terrible. At least now, I will not be looking at selling our Subaru's because we will service them with non dealer shops but I will be buying all factory parts from Dave Harger. I hope he gets recognition for making a loyal customer even from so far as CA. I will also be referring all my friends who needs parts to shop from Dave. Thank you.
Steve, San Francisco, CA
I absolutely LOVE my car!
Mike was helpful and friendly. When the dealership no longer had the specific car I was interested in, he showed me another similar car in the same type make/model. He explained the vehicle to me in an easy to understand way, as well as the process for purchasing. He was able to help me purchase my car quickly and allowed me the time to spend speaking with me family members about the car and purchase. Thanks again - I absolutely LOVE my car!
Andrea, Cromwell, CT
I LOVE MY SUBARU
I LOVE MY SUBARU!!! I blasted my way out of my driveway this morning... and made it to work... passing a truck that was stuck on exit 15 trying to make it up the exit ramp... spinning his wheels... through piles and piles of plowed snow, the '09 Subaru Forester, like the Energizer Bunny, just kept rolling and rolling along. I kep using the sport shift just as I would have if I was driving a standard transmission... and I kept rolling along. These are the days the Subaru is made for!!! Stay Warm,
Al, Branford, CT
We Are Repeat Customers
We are repeat customers and based on our first experience, there was no doubt where we wanted to buy from. I have stayed in touch with Mr. Joe Sansone and Mike Manzi over the last 2 1/2 years. They have always been a pleasure to deal with. An other person that has made an indelible impression on me and my wife is Richard Johnson - what a great guy he is! I have met and talked with Bob Alvine and find him very sincere and down to earth. You have a super team. We and our family look forward to doing business in the future.
James and Janice, Bethany, CT
Thank You
Good afternoon. I bought my first Subaru from your dealership in 2005 and I love it. I own a Subaru Baja and its been the best car I have ever owned.your staff and service department were always friendly,honest and helpful and I can't thank you enough. My Baja is dependable ,stylish and keeps me rolling along.i have recently moved to South Carolina ,but will always have you and all your staff in thoughts.and once again want to thank you and especially your service dept staff they always made me feel like I was the most important customer to them whenever I was in need or maintenance and repair and I will not forget ..may you all have a great year.
Timothy, South Carolina
Very Pleasurable Experience
Adam Arsenault and Rich Johnson were very helpful. They made it a very pleasurable experience. I would definitely buy another car from them and Premier Subaru I needed one and I also would highly recommend them and Premier Subaru to friends andn family also. Thanks again Adam & Rich for a great experience and a great car!
Joan
Best vehicle purchase I have made
This was the best vehicle purchase I have made. Everyone was very helpful and considerate throughout the whole process. Jennifer was great with the emails. Mike was great with getting the car the way I wanted it. Ralph was great with the financing help I needed. And I love this car. I look forward to going back for maintenance. Thank you!
Kimberly
How are we going to find a Subaru dealer that compares with Premier?
We have just completed our final visit to Premier Subaru. We are moving to Sebastian, Florida in two weeks. One of the few regrets about moving is how are we going to find a Subaru Dealership to compare with Premier Subaru? From the minute we entered your showroom in 2003 to choose a care we have experienced customer service second to none. All staff is professional, skilled &l helpful. We reallt appreciated the valet service adn the friendly, safe drivers. I feel very confident about driving to FLorida now that the car has been totally checked by the service department. Your dealerhsip should be awarded #1 in the Subaru Fmaily! Only someone with your values, integrity and commitment to superior service could qualify for the reputation given to Premier Subaru. With sincere regards,
Mark Hana
Excellent Service at Premier!
I want to make certain that everyone concerned, including Mr. Alvine, knows how wonderful I think your Service Department is. Just last week I emailed for an appointment for a 30,000 mi Maintenance and got a very curious and prompt email back with a date and time for this past Friday. I had several conversations during the day regarding the service with Jamie and Angie who were both amazing with the information they convey as well as nice to know info as well. They are both professional and knowledgeable and a credit to your business. After I made the appointment last week I called [DEALERSHIP NAME REMOVED] to ask how much they charged for the 30,000 mile maintenance. I had to leave a message in the AM and never rec'd a call back. When I called the department later in the day, I spoke with a person that should never have been employed as a phone representative of any company. I wanted to give [DEALERSHIP NAME REMOVED] a chance as I am a friend of [DEALERSHIP'S GM'S NAME REMOVED] (who was not GM at [DEALERSHIP NAME REMOVED] when I purchased my car from Premier). I have felt badly in the past for not using them, but when the time is right, I will let [DEALERSHIP'S GM'S NAME REMOVED] know why. Not only did I get a loaner that was clean to use for the day but when I pulled up at 8:00 for my scheduled appt., I mentioned to the gentleman that was standing there that I had a scratch the length of two doors on the passengers side and I would appreciate anything they could do to make it less conspicuous. Amazingly, I have to look long and hard to even see where the scratch was and I am overjoyed for this service alone. Enough said for now, but please know that you have a very satisfied customer in me and I'm sure in many others given the excellent service at Premier Subaru. Thanks,
D
Proud owners of our ninth Subaru
Virginia and I would like to thank you and your staff who helped make us the proud owners of a 2010 Subaru 2.5X Limited Forester, our ninth Subaru. Special thanks should go to Stan Nitkowski, Brian DuBosar and Rich Johnson, all who had a part in this purchase. We are looking forward to enjoying many carefree miles and years of satisfaction with our Subaru. Thanks again for everything in the past. Sincerely,
Gus and Virginia Bodin
Premier Subaru is a top of the line organization
Thank you for your follow-up. We really love our 2011 Legacy. Premier Subaru is a top of the line organization.
Al and Jane Romeo
Fabulous A/C Service
I am overwhelmed and forever grateful for your rapid response to E-mail concerning my Subaru A/C problems. I have just returned from Branford Premier Subaru dealer where my A/C condenser was replaced and charged with freon, the ride home on I-95 in the sweltering heat was delightful with the A/C working perfectly. I must confess that I never anticipated that you would reply to my E-mail to you concerning my problem, but to have you call so soon after I sent the E-mail is far far above and beyond my wildest expectations. As an 87 year old geezer, I have never had such a gratifying outcome in any of my dealings with corporations,thank you, thank you from the bottom of my heart, and I will continue to extol the virtues and superb service at Subaru, and will tell this story many times to my friend and neighbors. Once Again Thanks For Everything.
Richard Doerr
